Learn how to keep your home secure, reduce the risk of a break‑in, check visitors’ ID, and understand what to do if your home is burgled.
Continue readingHow to keep your home secure
What to do if you’ve overpaid your rent
If your rent account is in credit, here’s how to request a refund, what details to provide, and the proof needed for safe payment processing.
Continue readingGet support if you’re behind on your rent payments
Learn more about how we can help you manage rent arrears through affordable repayments and free specialist money advice.
Continue readingTackling tenancy fraud
Learn how we work to tackle tenancy fraud, what to look out for, and how you can report concerns confidentially to help protect social housing.
Continue readingGet support to manage your tenancy
Get personalised tenancy support from us, helping you settle in, manage bills, access benefits and stay confident and independent in your home.
Continue readingRunning a business from your home
Learn the rules for running a business from your home, including permission required, restrictions, allowed activities, and your responsibilities.
Continue readingPreparing for a Be One Homes tenancy
Get ready for your new property with guidance on documents, rent, ID, references, income checks, support services, and affordable furniture.
Continue readingTaking in lodgers
Find out when you can take in a lodger with Be One Homes, how to request permission, the rules around subletting, and what you must consider before someone moves in.
Continue readingSucceeding to a tenancy after a bereavement (succession)
Learn how tenancy succession works with Be One Homes, including who can take over a tenancy after a tenant has passed away and how to apply.
Continue readingEnding a tenancy due to bereavement
See our guidance on ending a tenancy after a bereavement, including notice periods, responsibilities, and the documents you’ll need.
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