Want to ask a question? Our website might already have the answer:
Just tap a question to be taken to the answer on our website.
Want to speak with someone? You can tap here here to see all of our main contact details or use our website’s live chat. Just tap the ‘Chat’ button in the bottom-right corner of your screen to start a live chat.
Get definitions to words commonly used in housing:
We’ve created a Glossary to help guide you through some of the terms commonly used in housing. Just tap here to open our ‘A to Z of housing terms’ Glossary.
Questions about applying for social housing, or moving to different property:
Questions about your home, tenancy, repairs, rent, and service charges:
How to carry out basic repairs and maintenance in your home:
Questions about ways we can support you:
- I've got money worries (or know someone who has) - how can you help?
- How do I report antisocial behaviour - and what will you do?
- How do I report a safeguarding concern or get help with domestic abuse?
- Can you help me (or someone I know) into work and/or training?
- Can you help me to save money on my household bills?
- What are my rights as a social housing tenant?
- Who's responsible for bin collections and waste disposals?
Questions about Be One Homes, how we're listening to you, and ways you can be involved:
- What do different housing-related words mean?
- How can I be involved and have my say?
- What do you do with my information? (our Privacy Notice)
- How are you performing against your targets and objectives?
- How is social housing in the UK allocated?
- What are you doing with your empty properties?
- Why do you need to build more new homes? Can I get one?
- What are your plans for the future, and what do they mean for me? (our Business Plan)
Questions about contacting us, complaints, and more:
- How do I make a complaint, compliment, or suggestion?
- What are my rights as a social housing tenant?
- What does the Social Tenants Access to Information scheme (STAIRs) mean for me?
- How do I report antisocial behaviour, and what will you do?
- How do I report a safeguarding concern or get help with domestic abuse?
- How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
- How can I pay an invoice from Be One Homes?
Our Repairs Policy answers many common questions about our repairs service:
You can read our Repairs Policy for details on things like:
- Which repairs are our responsibility and which are your responsibility.
- How we prioritise repairs.
- What happens if there are special reasons we should prioritise a repair.
- Which repairs might be dealt with by our planned programme.
- Our response times for different types of repairs.
- Our out of hours service.
- Rechargeable repairs.
Can't find an answer to your question?
No worries. We’d be happy to chat.
You can tap here here to see all of our main contact details or use our website’s live chat. Just tap the ‘Chat’ button in the bottom-right corner of your screen to start a live chat.
