What is the Customer Scrutiny Panel?
- As set out in The Social Housing (Regulation) Act 2023, we want to engage and support tenants to hold us to account, specifically through scrutiny activities.
We acknowledge that this brings about massive improvements, enhances transparency, and helps us to deliver more effective services.
Our Customer Scrutiny Panel gives tenants and residents the opportunity to scrutinise our policies, services and actions with the aim of making continuous improvements for customers. The panel will act as a critical friend providing constructive, evidenced feedback.
The panel is made up of a maximum of 12 tenants and customers. The panel currently meets monthly on a formal basis. The panel aims to carry out two formal service reviews annually where we look at an area of the business in detail.
Other examples of activities include:
- Carrying out policy reviews.
- Giving feedback on customer documents.
- Participating in focus groups.
- Attending conferences and training.
- Visiting projects on-site.
- Holding Q&As with service managers.
Full expenses are provided, as well as necessary IT equipment and anything else required for the role. To value the time and effort of our involved customers, we also offer online shopping vouchers in line with the commitment to the role.
Did you know?
We also run a Youth Scrutiny Panel to give our younger customers a space to influence how our services are run.
You can tap here to learn more about our Youth Scrutiny Panel and meet our members. Our Customer Scrutiny Panel and Youth Scrutiny Panel will often work together to ensure the best Outcomes for our customers.
Meet our Customer Scrutiny Panel members:
Leah Walters
Chair of our Customer Scrutiny Panel
How long have you been a Be One Homes tenant, and how long have you been part of the Scrutiny Panel?
I've been a Be One Homes tenant for eight and a half years (at the time of writing) and joined the Scrutiny Panel in early 2023.
Where do you live?
Halliwell, Bolton.
Why did you join our Scrutiny Panel?
To find out more and be involved. I like finding out what goes into shaping all the services that Be One Homes provide and how they work. I've also gained more understanding and confidence that we're working towards an accessible society.
Could you tell us an interesting fact about yourself?
I'm a Trekkie!
Do you have any hobbies? What do you do in your free time?
I foster dogs for a charity. I enjoy spending time with friends, reading, and doing adapted crochet.
I've been a Be One Homes tenant for eight and a half years (at the time of writing) and joined the Scrutiny Panel in early 2023.
Where do you live?
Halliwell, Bolton.
Why did you join our Scrutiny Panel?
To find out more and be involved. I like finding out what goes into shaping all the services that Be One Homes provide and how they work. I've also gained more understanding and confidence that we're working towards an accessible society.
Could you tell us an interesting fact about yourself?
I'm a Trekkie!
Do you have any hobbies? What do you do in your free time?
I foster dogs for a charity. I enjoy spending time with friends, reading, and doing adapted crochet.
Shaun Matthews
Vice Chair of our Customer Scrutiny Panel
How long have you been a Be One Homes tenant, and how long have you been part of the Scrutiny Panel?
I've been a Be One Homes tenant for nine years (at the time of writing) and joined the Scrutiny Panel in August 2022.
Where do you live?
Great Lever, Bolton.
Why did you join our Scrutiny Panel?
I joined because it was a great opportunity to get involved and understand how Be One Homes works. I wanted to improve things for all residents. I've met people from all different areas of Bolton. We work well together and are a good team - we all help each other and it’s a pleasure to be involved.
Could you tell us an interesting fact about yourself?
I keep pet chinchillas.
Do you have any hobbies? What do you do in your free time?
I enjoy giving back to the community and as a result I am involved with six or seven groups. I also make jewellery.
I've been a Be One Homes tenant for nine years (at the time of writing) and joined the Scrutiny Panel in August 2022.
Where do you live?
Great Lever, Bolton.
Why did you join our Scrutiny Panel?
I joined because it was a great opportunity to get involved and understand how Be One Homes works. I wanted to improve things for all residents. I've met people from all different areas of Bolton. We work well together and are a good team - we all help each other and it’s a pleasure to be involved.
Could you tell us an interesting fact about yourself?
I keep pet chinchillas.
Do you have any hobbies? What do you do in your free time?
I enjoy giving back to the community and as a result I am involved with six or seven groups. I also make jewellery.
Lisa Coates
How long have you been a Be One Homes tenant, and how long have you been part of the Scrutiny Panel?
I've been a Be One Homes tenant for over 29 years (at the time of writing), and joined Customer Scrutiny Panel in May 2024.
Where do you live?
Farnworth, Bolton.
Why did you join our Scrutiny Panel?
I volunteer for a community group and heard about it through Be One Homes colleagues. I've had a lot of positive experiences with Be One Homes as a tenant, and I like to support other tenants with the information I learn as a member.
Could you tell us an interesting fact about yourself?
I trained as a funeral assistant.
Do you have any hobbies? What do you do in your free time?
I support the Women of Willow Hey group. I also love reading biographies and fiction.
I've been a Be One Homes tenant for over 29 years (at the time of writing), and joined Customer Scrutiny Panel in May 2024.
Where do you live?
Farnworth, Bolton.
Why did you join our Scrutiny Panel?
I volunteer for a community group and heard about it through Be One Homes colleagues. I've had a lot of positive experiences with Be One Homes as a tenant, and I like to support other tenants with the information I learn as a member.
Could you tell us an interesting fact about yourself?
I trained as a funeral assistant.
Do you have any hobbies? What do you do in your free time?
I support the Women of Willow Hey group. I also love reading biographies and fiction.
David Caulfield
How long have you been a Be One Homes tenant, and how long have you been part of the Scrutiny Panel?
I've been a Be One Homes tenant for over 30 years (at the time of writing), and joined Customer Scrutiny Panel in May 2024.
Where do you live?
Farnworth, Bolton.
Why did you join our Scrutiny Panel?
I wanted to learn more about Be One Homes' plans for the future, and I like to help other residents.
Could you tell us an interesting fact about yourself?
I teach adults with learning disabilities to do arts, crafts, and woodwork.
Do you have any hobbies? What do you do in your free time?
Gardening, woodwork, arts and crafts. I can usually be found on Willow Hey!
I've been a Be One Homes tenant for over 30 years (at the time of writing), and joined Customer Scrutiny Panel in May 2024.
Where do you live?
Farnworth, Bolton.
Why did you join our Scrutiny Panel?
I wanted to learn more about Be One Homes' plans for the future, and I like to help other residents.
Could you tell us an interesting fact about yourself?
I teach adults with learning disabilities to do arts, crafts, and woodwork.
Do you have any hobbies? What do you do in your free time?
Gardening, woodwork, arts and crafts. I can usually be found on Willow Hey!
Derek Carpenter
How long have you been a Be One Homes tenant, and how long have you been part of the Scrutiny Panel?
I've been a Be One Homes tenant for over 12 months (at the time of writing), and a member of the Scrutiny Panel since October 2024.
Where do you live?
Little Lever, Bolton.
Why did you join our Scrutiny Panel?
I have experience running a large business with customer care at its heart. Challenges are inevitable, but I support Be One Homes' aims to provide the best possible service and be a leader in their field.
Could you tell us an interesting fact about yourself?
I was a Police Officer and played professional football as a lad.
Do you have any hobbies? What do you do in your free time?
I'm interested in the wellbeing of the community and volunteer time to encourage them.
I've been a Be One Homes tenant for over 12 months (at the time of writing), and a member of the Scrutiny Panel since October 2024.
Where do you live?
Little Lever, Bolton.
Why did you join our Scrutiny Panel?
I have experience running a large business with customer care at its heart. Challenges are inevitable, but I support Be One Homes' aims to provide the best possible service and be a leader in their field.
Could you tell us an interesting fact about yourself?
I was a Police Officer and played professional football as a lad.
Do you have any hobbies? What do you do in your free time?
I'm interested in the wellbeing of the community and volunteer time to encourage them.
Derek Johnson
How long have you been a Be One Homes tenant, and how long have you been part of the Scrutiny Panel?
I've been a Be One Homes tenant for over 11 years (at the time of writing), and joined Customer Scrutiny Panel in mid 2022.
Where do you live?
I live in Breightmet, Bolton, but have previously lived in Great Lever.
Why did you join our Scrutiny Panel?
So that I can pass on my own and others' views.
Could you tell us an interesting fact about yourself?
I'm ex-army (RCT, Royal Court of Transport). I also survived Stage Two bowel cancer at 48 years old.
Do you have any hobbies? What do you do in your free time?
I enjoy crafting in my spare time. I also do a lot of volunteering with Bolton Guild of Help, Bolton Carers, Withins Action Group (WAG), and Bowel Cancer UK.
I've been a Be One Homes tenant for over 11 years (at the time of writing), and joined Customer Scrutiny Panel in mid 2022.
Where do you live?
I live in Breightmet, Bolton, but have previously lived in Great Lever.
Why did you join our Scrutiny Panel?
So that I can pass on my own and others' views.
Could you tell us an interesting fact about yourself?
I'm ex-army (RCT, Royal Court of Transport). I also survived Stage Two bowel cancer at 48 years old.
Do you have any hobbies? What do you do in your free time?
I enjoy crafting in my spare time. I also do a lot of volunteering with Bolton Guild of Help, Bolton Carers, Withins Action Group (WAG), and Bowel Cancer UK.
Neil Jebb
How long have you been a Be One Homes tenant, and how long have you been part of the Scrutiny Panel?
I've been a tenant of Be One Homes since since 2012. I've been on the Customer Scrutiny Panel for over two years.
Where do you live?
I live in Tonge Moor, Bolton.
Why did you join our Scrutiny Panel?
To learn new things, get a better understanding of things, and allow me to make better judgments.
Could you tell us an interesting fact about yourself?
I've had many television appearances, and was on the set of the Marvel movie Morbius.
Do you have any hobbies? What do you do in your free time?
Non-league football. I'm the social media lead and I'm proud of the fact I've struck an exciting partnership with a local college allowing students to gain work experience as part of the commitment to giving back to the community. I also like to see what puts the Great into Great Britain but due to my role as my wife's full-time carer it's difficult.
I've been a tenant of Be One Homes since since 2012. I've been on the Customer Scrutiny Panel for over two years.
Where do you live?
I live in Tonge Moor, Bolton.
Why did you join our Scrutiny Panel?
To learn new things, get a better understanding of things, and allow me to make better judgments.
Could you tell us an interesting fact about yourself?
I've had many television appearances, and was on the set of the Marvel movie Morbius.
Do you have any hobbies? What do you do in your free time?
Non-league football. I'm the social media lead and I'm proud of the fact I've struck an exciting partnership with a local college allowing students to gain work experience as part of the commitment to giving back to the community. I also like to see what puts the Great into Great Britain but due to my role as my wife's full-time carer it's difficult.
Michael Kavanagh
Michael's profile is coming soon. Stay tuned.
Carl Whittaker
How long have you been a Be One Homes tenant, and how long have you been part of the Scrutiny Panel?
I've been a Be One Homes tenant for over 13 years (at the time of writing) and joined the Scrutiny Panel in early 2023.
Where do you live?
I live in Horwich and was brought up in Daubhill, Bolton.
Why did you join our Scrutiny Panel?
I joined because I wanted to get to know more about Be One Homes. I've had many more insights into what's going on in Bolton - including through Be One Homes. It's opened my eyes into all the work that goes on across Bolton for tenants and communities. Plus, it's good to see what goes on behind the scenes.
Could you tell us an interesting fact about yourself?
I met Princess Anne when I was 16 years old working at a textile mill in Bolton. I also used to be the senior manager for a large American insurance company.
Do you have any hobbies? What do you do in your free time?
I enjoy spending time with my great grandchildren. I've also been the Vice Chair for the Seniors in Partnership group for around five years (at the time of writing).
I've been a Be One Homes tenant for over 13 years (at the time of writing) and joined the Scrutiny Panel in early 2023.
Where do you live?
I live in Horwich and was brought up in Daubhill, Bolton.
Why did you join our Scrutiny Panel?
I joined because I wanted to get to know more about Be One Homes. I've had many more insights into what's going on in Bolton - including through Be One Homes. It's opened my eyes into all the work that goes on across Bolton for tenants and communities. Plus, it's good to see what goes on behind the scenes.
Could you tell us an interesting fact about yourself?
I met Princess Anne when I was 16 years old working at a textile mill in Bolton. I also used to be the senior manager for a large American insurance company.
Do you have any hobbies? What do you do in your free time?
I enjoy spending time with my great grandchildren. I've also been the Vice Chair for the Seniors in Partnership group for around five years (at the time of writing).
Joan Manville
How long have you been a Be One Homes tenant, and how long have you been part of the Scrutiny Panel?
I've been a tenant just over four and a half years (at the time of writing) and joined Scrutiny in mid 2022.
Where do you live?
Harwood, Bolton.
Why did you join our Scrutiny Panel?
I was interested in finding out more about Be One Homes and how it works. It's been very interesting and I've learnt a lot so far. I also wanted to contribute and represent my community.
Could you tell us an interesting fact about yourself?
I was a relationship counsellor and tutor for over 30 years. I was also the registrar for Fred Dibnah’s marriage.
Do you have any hobbies? What do you do in your free time?
I'm a school governor, I enjoy cooking, and I'm the secretary of Longsight Lodge Residents Association. I also enjoy bee keeping.
I've been a tenant just over four and a half years (at the time of writing) and joined Scrutiny in mid 2022.
Where do you live?
Harwood, Bolton.
Why did you join our Scrutiny Panel?
I was interested in finding out more about Be One Homes and how it works. It's been very interesting and I've learnt a lot so far. I also wanted to contribute and represent my community.
Could you tell us an interesting fact about yourself?
I was a relationship counsellor and tutor for over 30 years. I was also the registrar for Fred Dibnah’s marriage.
Do you have any hobbies? What do you do in your free time?
I'm a school governor, I enjoy cooking, and I'm the secretary of Longsight Lodge Residents Association. I also enjoy bee keeping.
Interested in joining our Customer Scrutiny Panel?
To express your interest, please send an email to ceteam@beonehomes.com (providing your contact details) and one of our colleagues will be in touch.
