About our empty homes and the Lettable Standard
We know it can be frustrating to see empty properties when people need homes. Here’s what happens and why, along with details on our Lettable Standard.
Learn more about social housing in the UK:
Want to learn more about how social housing in the UK is allocated, why building new homes is so important, what happens with our empty homes, how we make decisions, and more? Just tap on a tab below for answers.
About our new build development programme
We're committed to increasing the supply of quality affordable housing. Learn more about our new build development programme on this page.
Explaining our decisions
Learn how we make decisions, involve residents, publish performance information and stay accountable through transparency, scrutiny and open communication.
How is UK social housing allocated?
The way social housing in the UK is allocated, and how those decisions are made, is often complex. This page gives you an overview of how social housing in the UK is allocated.
Understanding rents and service charges
Understand your rent and service charges, how they're calculated, what they fund, why charges change and how we balance affordability with investment.