It’s important to us that all our customers and colleagues feel valued by and connected with us.

We wanted our new name to reflect our shared values and our commitment to accountability, inclusivity, and togetherness. Be One Homes does this, while still honouring our roots with the “Be One” reference to our Bolton postcode.

We’ll officially become Be One Homes in April 2026. Until then, we’ll still legally be known as Bolton at Home.

Where possible, we’re gradually introducing our new name and logo. Here’s what to expect:

• Be One Repairs will start to appear on our vans soon.
• Colleagues in our repairs teams will start to wear Be One Repairs branded workwear during this time.
• Careline vehicles and our response colleagues’ workwear will also be updated with our new name and logo this summer.

Introducing our new name and branding gradually makes best use of our time and money.

It means we can continue to focus on delivering important services, improving service quality and investing in our communities.

For example, we're spending £58 million this year on tenants' homes, improving how we handle damp and mould issues, and making empty homes ready faster.

For now, you don’t need to do anything.

All our services are being delivered by the same teams from the same locations as before. Our contact number will also remain the same.

We’ll continue to update you throughout this process, making you aware of the main changes, when they are happening and if you need to do anything.

Our phone number will stay the same - you can still reach us on 01204 328000.

We’ll update our email addresses when we officially become Be One Homes in April 2026, but don’t worry - if you use an old email address, it’ll still reach us for a while. We want to make the change as smooth as possible for everyone.

No - you'll continue to receive the same support from the same teams.

There’ll be no disruption to the services you receive from us.

No. The terms and conditions of your tenancy won’t change because of the name change.

No, you will still be supported by the same great people.

Yes - you’ll still be able to find us on Facebook and Instagram.

We’ll keep using the same accounts - only the name will change.

No. They won’t be affected by the name change.

No. You’ll still pay your Council Tax to your local council.

We’re not part of any local authorities.

Yes, this won't change.

We'll still be a charitable Community Benefit Society. This means we reinvest our profits directly into the communities we serve. This includes improving existing homes, building new ones, and funding services that help our customers build better lives. These services include:

• employment and training opportunities
• debt advice
• money management support
• initiatives that provide food, clothing, and help with staying warm for less.

Our rents are reviewed every year in line with the Regulator of Social Housing’s Rent Standard, which is in line with Government policy.

Any rent increases will not be a result of us changing our name.

Value for money is extremely important to us.

While the rebrand will have a cost, we’re taking steps to keep the spend as low as possible. Here’s how:

• We’ve planned the change to happen at the same time as updates we already needed, to keep extra costs down. For example, our van fleet was due for renewal so would need to be replaced anyway.
• We’re gradually rolling out the new brand, step-by-step. This helps spread the costs and gives us time to use up old materials before buying newly branded ones e.g. workwear and printed materials.
• We're making use of digital communications where it makes sense, as this helps us save on unnecessary printing costs. But don’t worry - we’ll still use other methods of communication too, because it’s important to us that no one misses out on important updates.

By saving money where we can, we can focus on what really matters - delivering great service, improving quality, and supporting our communities.

We’ll be gradually retiring sections from the Bolton at Home website and moving them over to this one in the coming months, ready for a full switchover in April 2026.

We'll keep you updated as sections are moved to our new Be One Homes website. Stay tuned.

As we move to our new name, you might see both Bolton at Home and Be One Homes branding on our vans and workwear. This means colleagues visiting you could be using either version.

We understand this might be confusing, so to help, our colleagues will carry two ID badges during this time - one for each name.

If you’re ever unsure about someone at your door, close and lock the door, then call us on 01204 328000 to check.

Our colleagues and contractors completely understand - they’re happy to wait while you make sure everything’s safe.