Get help with things relating to your home, tenancy, or making a payment (such as rent, ground rent, or invoices).

This page brings together all the ways we can help with things relating to your tenancy – including what to do if you’re a new tenant, how to end or change a tenancy, details on keeping pets at home, and more.

This page brings together all the ways we can help with things relating to your home – like repairs, damp and mould issues, and staying safe.

This page contains details on how you can donate your unused furniture to our partners.

This page contains tips and signposts if you’re looking for affordable furniture and flooring.

This page explains why home contents insurance is important for protecting the belongings in your home. We’ve also included links to reputable comparison sites so you can find the right cover for your needs.

This page explains the different ways you can report a repair to us, including emergency repairs.

Some customers pay service charges for the property they live in. A service charge is a cost for a service provided to your home that is shared with other properties in your block or on your estate. In some cases, service charges can be personal to you.

Like other social housing providers, we follow government guidelines to set our rent levels. This page explains more.