Learn about how we're regulated:
This page provides more information on the Regulator of Social Housing, the regulatory standards, and outcomes that all registered providers of social housing must comply with.
- You can tap here for more information on the regulatory standards, procedures. and guidance (GOV.UK)
- You can tap here to watch short videos explaining the work of the Regulator of Social Housing (GOV.UK)
- You can tap here if you'd like to learn more about how we’re run – such as through our management team, Board, Committees, and more.
Regulatory Framework - our Grading Improvement Plan:
We were inspected by the Regulator of Social Housing in April 2024 and received compliant grades across all standards:
- Governance: G2
- Financial Viability: V2
- Consumer: C2
While this was a positive outcome, we recognise that further improvement is achievable.
Since the inspection, we’ve been working closely with the Regulator on a Grading Improvement Plan. You’ll find our Grading Improvement Plan in the documents section at the bottom of this page.
About the Economic and Consumer standards:
Economic standards
Consumer standards
- Governance and Financial Viability Standard: looks at how well an organisation is run and if it is financially viable.
- Value for Money Standard: looks at whether a provider is making the best use of its resources to meet its objectives.
- Rent Standard: establishes the requirements around how registered providers set and increase rents for all their social housing stock in line with government policy.
Maintaining compliance with the regulatory standards:
- Every six months, we assess ourselves against the requirements set out in the Economic and Consumer standards, and we report the progress to our Committees and Board.
Each year, our Board needs to verify that we’re meeting the economic and consumer standards and confirm this in our annual report for customers and our financial statements.
