Learn about how we're regulated:
This page explains how we ensure we’re compliant with regulatory standards, requirements, and specific outcomes that all registered social housing providers must comply with.
Regulatory Framework - our Grading Improvement Plan:
We were inspected by the Regulator of Social Housing in April 2024 and received compliant grades across all standards:
- Governance: G2
- Financial Viability: V2
- Consumer: C2
While this was a positive outcome, we recognise that further improvement is achievable.
Since the inspection, we’ve been working closely with the Regulator on a Grading Improvement Plan. You’ll find our Grading Improvement Plan in the documents section at the bottom of this page.
About the Economic and Consumer standards:
Economic standards
Consumer standards
- Governance and Financial Viability Standard: looks at how well an organisation is run and if it is financially viable.
- Value for Money Standard: looks at whether a provider is making the best use of its resources to meet its objectives.
- Rent Standard: establishes the requirements around how registered providers set and increase rents for all their social housing stock in line with government policy.
Maintaining compliance with the regulatory standards:
- Every three months, we assess ourselves against the requirements set out in the Economic and Consumer standards, and we report the progress to our Committees and Board.
Each year, our Board needs to verify that we’re meeting the economic and consumer standards and confirm this in our annual report for customers and our financial statements.
