Starting from week commencing Monday 13 July 2026, we’ll randomly select tenants to share their views and experiences about our services as part of our latest Tenant Perception Survey (and share the results, known as Tenant Satisfaction Measures, in 2027 at: www.beonehomes.com/TSMs).
If you’re selected to take part, you’ll most likely get a phone call – but some may receive postal survey or email from mail.manager@kwest.co inviting you to take part online.
We’ve partnered up with an independent company called Kwest Research to carry out these surveys on our behalf – but unlike previous years, we’ll be carrying out three rounds of surveys (with around 1,000 tenants contacted in total) throughout the year to better understand how satisfaction levels are shifting.
Kwest Research follows a strict code of conduct. Their interviewers won’t lead you towards a particular point of view and you’ll be given a range of options that will allow you to express your opinion.
The results will be used to calculate the annual Tenant Satisfaction Measures, which we’ll share with the Regulator of Social Housing and publish on our website so you can see what tenants have told us and how we’re responding.
Your privacy is important – you can stay anonymous if you want, and your answers will only be linked to your name if you choose.
As we all need to be aware of potential bogus callers, Kwest’s call will only be about the survey. You won’t be asked for password, financial details, or personal information about your household.
The call will come from a mobile number between 9am and 8pm Monday to Friday. If you miss the call, please don’t worry. Kwest will try again at another time, and they won’t leave any voicemails. There’s also no need to call them back, so there’s no cost to you.
Once we’ve reviewed the responses, we’ll share the main findings and any changes we’ve made or plan to make based on your feedback. For more information on our performance and last year’s survey results, please visit www.beonehomes.com/our-performance (and keep an eye out for our upcoming annual report, too).
Remember: your opinion always counts. If you’re not contacted for these surveys, you can still provide feedback by phoning us on 01204 328000 or at: www.beonehomes.com/customer-feedback. You can also visit: www.beonehomes.com/be-involved for more ways to get involved and have your say.
For more information on how we manage your personal data, please read our Privacy Notice at www.beonehomes.com/data-protection. If you’ve any questions about your personal data, please contact our Information Governance Team at IG@beonehomes.com.
Thanks for helping us improve our services.