Understand your rent and service charges, how they’re calculated, what they fund, why charges change and how we balance affordability with investment.

Learn how we make decisions, involve residents, publish performance information and stay accountable through transparency, scrutiny and open communication.

The Tenant Satisfaction Measures are set by the Regulator of Social Housing and are designed to create a consistent, tenant-focused, and transparent way of measuring how well each social housing landlord performs. You can see our latest results on this page.

Updated every year to reflect customer feedback and changing priorities, our Business Plan is backed by a 30 year financial plan to ensure we can deliver on our ambitions and long term priorities. Explore our latest five-year Business Plan on this page.

Want to learn more about social housing, such as how it’s allocated, why we build new homes, what we do when our homes become empty, how we make decisions, and more? Get answers in this section.

This page explains how we have made our services more accessible for everyone. It also tells you about the tools we offer to make sure our services meet your personal accessibility needs.

Explore our £50m annual procurement programme, including strategic buying objectives, supplier requirements, and how to access current tenders and registration guidance.

We’re committed to ensuring there is transparency in our business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.

Get details on what to do if you’d like to speak with us regarding any insurance matters relating to Be One Homes, including third-party insurance claims.

Get to know our Executive Leadership Team members and which areas of the business they’re responsible for.