View our Repairs Policy:
You can read our Repairs Policy for details on things like:
- Which repairs are our responsibility and which are your responsibility.
- How we prioritise repairs.
- What happens if there are special reasons we should prioritise a repair.
- Which repairs might be dealt with by our planned programme.
- Our response times for different types of repairs.
- Our out of hours service.
- Rechargeable repairs.
We’re currently working on preparing a web-based version of our Repairs Policy that you’ll be able to read right here. It’ll be ready soon – please bear with us.
In the meantime, you can view our latest Repairs Policy in Word document format by tapping here.
