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Graphic reading: 'Bolton UCAN Centre opening times update. Starting 1 June 2026 our Bolton UCAN Centre will be open Mondays to Thursdays, with appointments only on Thursday afternoons. On Fridays, you'll still be able to interact with our Bolton UCAN Centre over the phone.' It also includes an image of a female colleague and female customer sat in the UCAN centre. They are looking at a booklet.

Community Safety Update

From week commencing 1 June 2026, our Bolton UCAN Centre will be open Mondays, Tuesdays, and Thursdays, with a telephone service available on Fridays.
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You may have seen recent news about the national terrorism threat level being raised to severe, which means an attack is considered highly likely.

There is no information to suggest a specific threat to local communities. Police and local partners are continuing to work together to help keep people safe, including increasing their presence in some areas.

We know news like this can feel unsettling. We’re sharing this so you have clear, factual information and know what to do if something doesn’t feel right.

What this means for you

You can continue your day-to-day activities as normal. It may help to:

  • stay aware of your surroundings
  • trust your instincts if something doesn't feel right
  • look our for neighbours and others in your community

Most people won’t notice any difference day to day, but these small actions help everyone stay alert and supported.

Reporting concerns and getting support

If you see or hear something that doesn’t feel right, it’s important to report it. Acting early helps keep everyone safe.

You can report concerns at gov.uk/ACT.

If something needs immediate attention, call 999. For non-emergencies, contact the police on 101.

If you’re unsure, it’s always okay to report it and let the police decide.

Stay informed

For the latest updates, rely on trusted sources such as:

  • the police
  • your local council

Avoid sharing unverified information, as this can cause unnecessary concern.

Our approach

Everyone deserves to feel safe, valued and respected.

Our role is to share clear, accurate information and support stable, safe communities. We won’t speculate or add to uncertainty. If there’s anything you need to know that affects you or your community, we’ll update you.

Other useful links

Reporting hate crime

A hate crime is any incident or offence that someone feels is motivated by hostility or prejudice towards:

  • disability
  • religion, faith or belief
  • race, colour or ethnic origin
  • sexual orientation
  • gender or gender identity
  • lifestyle or alternative subculture

Hate crime can take many forms, including physical attacks, threats, verbal abuse or harassment.

We’re committed to tackling hate crime and supporting those affected. You can:

For more information about how we support you, visit: Help with antisocial behaviour – Be One Homes

If someone is in immediate danger, always call 999.

Reporting antisocial behaviour (ASB)

We are committed to addressing antisocial behaviour and tenancy breaches involving our customers.

If you’re experiencing issues such as behaviour causing nuisance, alarm or distress, you can report it to us online: Tell us about antisocial behaviour

For more information about what happens when you report an issue, and what counts as anti-social behaviour or a tenancy breach, visit: Help with antisocial behaviour – Be One Homes