About your rent and service charges as a Shared Ownership leaseholder:
Shared Ownership rent:
- Rent is payable on the 1st of every month in advance as per your lease.
If you fail to pay your rent, we can apply to the courts for possession of your property.
Shared Ownership service charges:
- A service charge is a payment you make towards the costs of providing and maintaining services for the estate you live on.
The service charge will vary depending on where you live and covers things like:
- Buildings insurance
- Paths and access
- Grounds maintenance
- Management fee
You must pay your share of the costs of managing and maintaining your estate. This is a legal duty set out in your lease.
If you don’t pay your share, you’re breaking your lease agreement and further action could be taken.
Service charges are a key consideration in taking on a lease and are part and parcel of becoming a leaseholder.
We’ll always be fair about service charges. We’ll explain how they are calculated, and you can challenge any charges you disagree with. If you have financial problems, we may be able to make other arrangements to help you pay your service charges.
What if I don't think my bill is correct?
If you'd like to dispute or query the whole or part of your service charge, please get in touch.
You can contact us using the details at the bottom of this page.
What if I don't think a job has been done properly?
If a job isn't done properly, please let us know.
You can contact us using the details at the bottom of this page.
What if I'm finding it hard to pay my rent or service charges?
We're here to help.
If you are struggling to pay your service charges or rent, please contact us using the details at the bottom of this page.
We can help you by:
- Finding the right payment method.
- Setting up affordable repayment plans to pay arrears.
- Checking you're claiming all the benefits you're entitled to (even if you're working).
- Reducing your other household bills (including gas, electric, and water).
- Managing your finances and dealing with any debts you may have.
- Supporting you back into training or employment.
- You can tap here for more information on how our dedicated Money Advice Team can help.
What will happen if I don't pay my rent or service charges?
If you don't pay your rent or service charges, we can apply to the courts for possession of your property.
This would be a last resort and we’d encourage you to contact us right away if you’re having difficulties. You can contact us using the details at the bottom of this page.
Speak with us about your lease:
- We're here to help. If you'd like more information on your lease, please get in touch.
You can call us on 01204 328000 or email leaseholdmanagement@beonehomes.com. You can also write to us at:
Leasehold Management,
98 Waters Meeting Road,
Bolton,
BL1 8SW.
