Our five-year Business Plan
Our latest Business Plan sets out how we’ll continue to improve our homes, services and support for customers, whilst remaining a strong and resilient organisation.
The Plan is updated every year to reflect customer feedback and changing priorities. It is also backed by a 30‑year financial plan to ensure we can deliver on our long-term ambitions and priorities.
Each year, we aim to invest in our existing homes, build new ones and continue to deliver the services that you rely on every day.
Putting customers at the heart of what we do
Customer feedback has played a key role in shaping this year’s plan especially around the importance of timely repairs, clear communication and reliable services. This supports our four clear objectives:
- Providing safe, secure and well maintained homes
- Supporting our customers and communities
- Being well run, responsible and financially secure
- Promoting an inclusive, diverse culture where everyone is accountable and respected
These objectives are underpinned by specific priorities that connect directly to the work you do every day and the difference we make for our customers.
Supporting our colleagues to deliver
The plan recognises the important role that our colleagues play in delivering great services. There’s a strong focus on building an inclusive, supportive culture where everyone feels valued and is given the opportunity to develop.
By investing in skills, embracing new technology and working together, we’ll be better equipped to meet your needs now and in the future.