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Glossary
  • Look for a home
    Not sure where to look? Tap here to find answers to questions:
    • How do I apply for social housing?
    • How do I swap my home with another social housing resident?
    • What are my options for downsizing?
    • What is Rent to Buy and how does it work?
    • What is Shared Ownership and how does it work?
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Properties and land for sale (auctions)
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Properties and land for sale (auctions)
  • My home, tenancy, & payments
    Not sure where to look? Tap here to find answers to questions:
    • I'm a new tenant - what do I need to know?
    • How do I report a repair?
    • I'm concerned about damp and mould - how can you help?
    • I'm worried I won't be able to pay my rent or service charges
    • What are service charges and why do I have to pay them?
    • How do I end a tenancy?
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • My home
      • Report a repair
      • Our Repairs Policy
      • Repairs how-to guides
      • Get permission to carry out repairs, alterations, or improvements yourself
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
      • Buying your home through Right to Buy or Right to Acquire
    • My tenancy
      • Get support to manage your tenancy
      • Preparing for a Be One Homes tenancy
      • How to keep your home secure
      • Taking in lodgers
      • Running a business from your home
      • Pets
      • Affordable furniture and flooring for tenants
      • Donating or recycling your furniture
      • Assigning a tenancy to someone else (assignment)
      • Ending a tenancy
      • Ending a tenancy due to bereavement
      • Succeeding to a tenancy after a bereavement (succession)
      • Tackling tenancy fraud
    • Useful information for new tenants
    • Rent and other payments
      • Ways to pay your rent
      • Get support if you’re behind on your rent payments
      • What to do if you’ve overpaid your rent
      • Paying for Be One Homes services (invoices)
      • How to use allpayments (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Leaseholder information for owners of former Be One Homes or council properties
      • Leaseholder information for current commercial unit leaseholders
      • Leaseholder information for current Shared Ownership owners
      • Shared Ownership rent and service charges
      • Fees for leaseholders and Shared Ownership owners
    • Our environmental services
    • About your bin collections, waste, and fly-tipping
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • My home
      • Report a repair
      • Our Repairs Policy
      • Repairs how-to guides
      • Get permission to carry out repairs, alterations, or improvements yourself
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
      • Buying your home through Right to Buy or Right to Acquire
    • My tenancy
      • Get support to manage your tenancy
      • Preparing for a Be One Homes tenancy
      • How to keep your home secure
      • Taking in lodgers
      • Running a business from your home
      • Pets
      • Affordable furniture and flooring for tenants
      • Donating or recycling your furniture
      • Assigning a tenancy to someone else (assignment)
      • Ending a tenancy
      • Ending a tenancy due to bereavement
      • Succeeding to a tenancy after a bereavement (succession)
      • Tackling tenancy fraud
    • Useful information for new tenants
    • Rent and other payments
      • Ways to pay your rent
      • Get support if you’re behind on your rent payments
      • What to do if you’ve overpaid your rent
      • Paying for Be One Homes services (invoices)
      • How to use allpayments (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Leaseholder information for owners of former Be One Homes or council properties
      • Leaseholder information for current commercial unit leaseholders
      • Leaseholder information for current Shared Ownership owners
      • Shared Ownership rent and service charges
      • Fees for leaseholders and Shared Ownership owners
    • Our environmental services
    • About your bin collections, waste, and fly-tipping
  • Advice & support
    Not sure where to look? Tap here to find answers to questions:
    • I've got money worries (or know someone who has) - how can you help?
    • How do I report antisocial behaviour - and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • Can you help me (or someone I know) into work and/or training?
    • Can you help me to save money on my household bills?
    • What are my rights as a social housing tenant?
    • Who's responsible for bin collections and waste disposals?
    • Get support from your nearest UCAN centre
    • Help with antisocial behaviour
      • Tell us about antisocial behaviour
      • Dealing with noise complaints
    • Help with money and debt
      • Top tips for managing your money and setting up a bank account
      • How to access affordable credit and loans
      • How to prevent and deal with debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Understanding bills and taking meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • How to be a good neighbour
      • Support for neighbours in dispute (mediation)
      • Peer Navigators
      • Bolton Manbassadors – men’s mental health support
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Support for Armed Forces Veterans
    • Get support from your nearest UCAN centre
    • Help with antisocial behaviour
      • Tell us about antisocial behaviour
      • Dealing with noise complaints
    • Help with money and debt
      • Top tips for managing your money and setting up a bank account
      • How to access affordable credit and loans
      • How to prevent and deal with debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Understanding bills and taking meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • How to be a good neighbour
      • Support for neighbours in dispute (mediation)
      • Peer Navigators
      • Bolton Manbassadors – men’s mental health support
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Support for Armed Forces Veterans
  • About
    Not sure where to look? Tap here to find answers to questions:
    • What do different housing-related words mean?
    • How can I be involved and have my say?
    • What do you do with my information? (our Privacy Notice)
    • How are you performing?
    • How is social housing in the UK allocated?
    • What are you doing with your empty properties?
    • Why do you need to build more new homes? Can I get one?
    • What are your plans for the future, and what do they mean for me? (our Business Plan)
    • News
      • Quarter Turn
    • A to Z of housing terms (Glossary)
    • Learn more about social housing in the UK
      • Explaining our decisions
      • How is UK social housing allocated?
      • About our new build development programme
      • About our empty homes and the Lettable Standard
      • Understanding rents and service charges
    • Ways to be involved
      • Our Customer Scrutiny Panel
      • Our Youth Scrutiny Panel
      • Resident Voices Channel
      • Resident Building Safety Panel
    • How we are regulated
    • How we are run
      • Meet our management team
      • Our Group Board
      • Our Group Customer Experience Committee
      • Our Group Governance and People Committee
      • Our Group Development Committee
      • Our Group Audit and Risk Committee
    • How we are performing
      • See our Tenant Satisfaction Measures (TSMs) results
      • See our Annual Complaints and Service Improvement Report
    • Our policies and strategies
    • Corporate information
      • Our cookies notice
      • Your information and our Privacy Notice (Data Protection)
      • Our expenditure reports
      • Our Modern Slavery and Human Trafficking Statement
      • Procurement
      • Insurance
    • Our corporate documents
    • Equality and diversity
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
    • News
      • Quarter Turn
    • A to Z of housing terms (Glossary)
    • Learn more about social housing in the UK
      • Explaining our decisions
      • How is UK social housing allocated?
      • About our new build development programme
      • About our empty homes and the Lettable Standard
      • Understanding rents and service charges
    • Ways to be involved
      • Our Customer Scrutiny Panel
      • Our Youth Scrutiny Panel
      • Resident Voices Channel
      • Resident Building Safety Panel
    • How we are regulated
    • How we are run
      • Meet our management team
      • Our Group Board
      • Our Group Customer Experience Committee
      • Our Group Governance and People Committee
      • Our Group Development Committee
      • Our Group Audit and Risk Committee
    • How we are performing
      • See our Tenant Satisfaction Measures (TSMs) results
      • See our Annual Complaints and Service Improvement Report
    • Our policies and strategies
    • Corporate information
      • Our cookies notice
      • Your information and our Privacy Notice (Data Protection)
      • Our expenditure reports
      • Our Modern Slavery and Human Trafficking Statement
      • Procurement
      • Insurance
    • Our corporate documents
    • Equality and diversity
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
  • Contact
    Not sure where to look? Tap here to find answers to questions:
    • How do I make a complaint, compliment, or suggestion?
    • What are my rights as a social housing tenant?
    • How do I report antisocial behaviour, and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
    • How can I pay an invoice from Be One Homes?
    • Complaints, compliments, and suggestions
      • See our Annual Complaints and Service Improvement Report
    • Learn about your rights as a social housing tenant
      • What is the Together with tenants charter?
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
    • Complaints, compliments, and suggestions
      • See our Annual Complaints and Service Improvement Report
    • Learn about your rights as a social housing tenant
      • What is the Together with tenants charter?
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
  • Careers
    • Benefits of working for us
    • Benefits of working for us
  • Look for a home
    Not sure where to look? Tap here to find answers to questions:
    • How do I apply for social housing?
    • How do I swap my home with another social housing resident?
    • What are my options for downsizing?
    • What is Rent to Buy and how does it work?
    • What is Shared Ownership and how does it work?
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Properties and land for sale (auctions)
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Properties and land for sale (auctions)
  • My home, tenancy, & payments
    Not sure where to look? Tap here to find answers to questions:
    • I'm a new tenant - what do I need to know?
    • How do I report a repair?
    • I'm concerned about damp and mould - how can you help?
    • I'm worried I won't be able to pay my rent or service charges
    • What are service charges and why do I have to pay them?
    • How do I end a tenancy?
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • My home
      • Report a repair
      • Our Repairs Policy
      • Repairs how-to guides
      • Get permission to carry out repairs, alterations, or improvements yourself
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
      • Buying your home through Right to Buy or Right to Acquire
    • My tenancy
      • Get support to manage your tenancy
      • Preparing for a Be One Homes tenancy
      • How to keep your home secure
      • Taking in lodgers
      • Running a business from your home
      • Pets
      • Affordable furniture and flooring for tenants
      • Donating or recycling your furniture
      • Assigning a tenancy to someone else (assignment)
      • Ending a tenancy
      • Ending a tenancy due to bereavement
      • Succeeding to a tenancy after a bereavement (succession)
      • Tackling tenancy fraud
    • Useful information for new tenants
    • Rent and other payments
      • Ways to pay your rent
      • Get support if you’re behind on your rent payments
      • What to do if you’ve overpaid your rent
      • Paying for Be One Homes services (invoices)
      • How to use allpayments (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Leaseholder information for owners of former Be One Homes or council properties
      • Leaseholder information for current commercial unit leaseholders
      • Leaseholder information for current Shared Ownership owners
      • Shared Ownership rent and service charges
      • Fees for leaseholders and Shared Ownership owners
    • Our environmental services
    • About your bin collections, waste, and fly-tipping
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • My home
      • Report a repair
      • Our Repairs Policy
      • Repairs how-to guides
      • Get permission to carry out repairs, alterations, or improvements yourself
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
      • Buying your home through Right to Buy or Right to Acquire
    • My tenancy
      • Get support to manage your tenancy
      • Preparing for a Be One Homes tenancy
      • How to keep your home secure
      • Taking in lodgers
      • Running a business from your home
      • Pets
      • Affordable furniture and flooring for tenants
      • Donating or recycling your furniture
      • Assigning a tenancy to someone else (assignment)
      • Ending a tenancy
      • Ending a tenancy due to bereavement
      • Succeeding to a tenancy after a bereavement (succession)
      • Tackling tenancy fraud
    • Useful information for new tenants
    • Rent and other payments
      • Ways to pay your rent
      • Get support if you’re behind on your rent payments
      • What to do if you’ve overpaid your rent
      • Paying for Be One Homes services (invoices)
      • How to use allpayments (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Leaseholder information for owners of former Be One Homes or council properties
      • Leaseholder information for current commercial unit leaseholders
      • Leaseholder information for current Shared Ownership owners
      • Shared Ownership rent and service charges
      • Fees for leaseholders and Shared Ownership owners
    • Our environmental services
    • About your bin collections, waste, and fly-tipping
  • Advice & support
    Not sure where to look? Tap here to find answers to questions:
    • I've got money worries (or know someone who has) - how can you help?
    • How do I report antisocial behaviour - and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • Can you help me (or someone I know) into work and/or training?
    • Can you help me to save money on my household bills?
    • What are my rights as a social housing tenant?
    • Who's responsible for bin collections and waste disposals?
    • Get support from your nearest UCAN centre
    • Help with antisocial behaviour
      • Tell us about antisocial behaviour
      • Dealing with noise complaints
    • Help with money and debt
      • Top tips for managing your money and setting up a bank account
      • How to access affordable credit and loans
      • How to prevent and deal with debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Understanding bills and taking meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • How to be a good neighbour
      • Support for neighbours in dispute (mediation)
      • Peer Navigators
      • Bolton Manbassadors – men’s mental health support
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Support for Armed Forces Veterans
    • Get support from your nearest UCAN centre
    • Help with antisocial behaviour
      • Tell us about antisocial behaviour
      • Dealing with noise complaints
    • Help with money and debt
      • Top tips for managing your money and setting up a bank account
      • How to access affordable credit and loans
      • How to prevent and deal with debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Understanding bills and taking meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • How to be a good neighbour
      • Support for neighbours in dispute (mediation)
      • Peer Navigators
      • Bolton Manbassadors – men’s mental health support
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Help with safeguarding and domestic abuse
    • Support for Armed Forces Veterans
  • About
    Not sure where to look? Tap here to find answers to questions:
    • What do different housing-related words mean?
    • How can I be involved and have my say?
    • What do you do with my information? (our Privacy Notice)
    • How are you performing?
    • How is social housing in the UK allocated?
    • What are you doing with your empty properties?
    • Why do you need to build more new homes? Can I get one?
    • What are your plans for the future, and what do they mean for me? (our Business Plan)
    • News
      • Quarter Turn
    • A to Z of housing terms (Glossary)
    • Learn more about social housing in the UK
      • Explaining our decisions
      • How is UK social housing allocated?
      • About our new build development programme
      • About our empty homes and the Lettable Standard
      • Understanding rents and service charges
    • Ways to be involved
      • Our Customer Scrutiny Panel
      • Our Youth Scrutiny Panel
      • Resident Voices Channel
      • Resident Building Safety Panel
    • How we are regulated
    • How we are run
      • Meet our management team
      • Our Group Board
      • Our Group Customer Experience Committee
      • Our Group Governance and People Committee
      • Our Group Development Committee
      • Our Group Audit and Risk Committee
    • How we are performing
      • See our Tenant Satisfaction Measures (TSMs) results
      • See our Annual Complaints and Service Improvement Report
    • Our policies and strategies
    • Corporate information
      • Our cookies notice
      • Your information and our Privacy Notice (Data Protection)
      • Our expenditure reports
      • Our Modern Slavery and Human Trafficking Statement
      • Procurement
      • Insurance
    • Our corporate documents
    • Equality and diversity
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
    • News
      • Quarter Turn
    • A to Z of housing terms (Glossary)
    • Learn more about social housing in the UK
      • Explaining our decisions
      • How is UK social housing allocated?
      • About our new build development programme
      • About our empty homes and the Lettable Standard
      • Understanding rents and service charges
    • Ways to be involved
      • Our Customer Scrutiny Panel
      • Our Youth Scrutiny Panel
      • Resident Voices Channel
      • Resident Building Safety Panel
    • How we are regulated
    • How we are run
      • Meet our management team
      • Our Group Board
      • Our Group Customer Experience Committee
      • Our Group Governance and People Committee
      • Our Group Development Committee
      • Our Group Audit and Risk Committee
    • How we are performing
      • See our Tenant Satisfaction Measures (TSMs) results
      • See our Annual Complaints and Service Improvement Report
    • Our policies and strategies
    • Corporate information
      • Our cookies notice
      • Your information and our Privacy Notice (Data Protection)
      • Our expenditure reports
      • Our Modern Slavery and Human Trafficking Statement
      • Procurement
      • Insurance
    • Our corporate documents
    • Equality and diversity
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
  • Contact
    Not sure where to look? Tap here to find answers to questions:
    • How do I make a complaint, compliment, or suggestion?
    • What are my rights as a social housing tenant?
    • How do I report antisocial behaviour, and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
    • How can I pay an invoice from Be One Homes?
    • Complaints, compliments, and suggestions
      • See our Annual Complaints and Service Improvement Report
    • Learn about your rights as a social housing tenant
      • What is the Together with tenants charter?
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
    • Complaints, compliments, and suggestions
      • See our Annual Complaints and Service Improvement Report
    • Learn about your rights as a social housing tenant
      • What is the Together with tenants charter?
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
  • Careers
    • Benefits of working for us
    • Benefits of working for us
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Working together with our communities

Learn more about how our Community Engagement colleagues help to build strong, vibrant communities where everyone feels heard, valued, and empowered.
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Share
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Home / advicesupport

Working together with our communities

Learn more about how our Community Engagement colleagues help to build strong, vibrant communities where everyone feels heard, valued, and empowered.
Share
Share

Working together with our communities

A man sits at a table at our Willow Hey Community Growing Project in Farnworth. It is sunny and he is giving a 'thumbs up' to the camera.

Learn more about how our Community Engagement colleagues help to build strong, vibrant communities where everyone feels heard, valued, and empowered.

Continue reading
advicesupport community

Find a community centre

The entrance to Deepdale Community Centre in Breightmet, Bolton.

Get details on the community centres we support, along with what to do if you’re interested in hiring one of these centres for your group, charity, or community initiative.

Continue reading
advicesupport community

About your bin collections, waste, and fly-tipping

A set of black dustbins in a line.

This page contains further information, links, and frequently-asked questions relating to bin collections, waste, and fly-tipping.

Continue reading
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Help with safeguarding and domestic abuse

Two of the bungalows at our Lever Gardens Court development in Little Lever, Bolton. There are solar panels on the roof.

We want everyone living in our homes or using our services to be safe from harm. If you have a concern about yourself or someone else, this page explains what to do and who to contact.

You can tap here to leave this page and go to Google.

Continue reading
advicesupport

Bolton Care and Repair Service

The Bolton Care & Repair logo.

Bolton Care and Repair is here to help older and vulnerable residents to live independently in safe, warm, and well maintained adapted homes.

Continue reading
advicesupport independence

Home adaptations and equipment to support your independence

A lady using a stairlift to get upstairs.

Get details on what to do if you think you’d benefit from home adaptations and/or equipment to support your independence.

Continue reading
advicesupport independence

Get support from your nearest UCAN centre

A Be One Homes colleague supports a customer at one of our UCAN centres.

Our helpful and friendly staff provide a little bit of everything in our UCAN centres, so no matter what you are looking for or what support you need – if you think we can help, we probably can.

Continue reading
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Support to access food

Bags of food shopping lined up next to one another. The bags are made from a fabric material and are either green or red in colour.

This page explains the different ways you can access low cost food, drink, and other household essentials.

Continue reading
advicesupport

Emergency help with food or fuel

The Be One Homes logo and multicoloured brand threads on the side of a Careline vehicle.

There are many places that can help if you’re in a crisis. This page contains details on how to access services and support if you need them.

Continue reading
advicesupport

Local Welfare Provision

The Be One Homes logo on the side of a vehicle. The multicoloured brand thread is also visible.

Local Welfare Provision (LWP) is a discretionary scheme run through your local council and is designed to help vulnerable people in times of emergency or crisis. Learn more on this page.

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Spotted an issue?

Spotted something that isn’t working or doesn’t look right on our website? Please let us know.

Tap here to send our Communications Team an email if you’d like to report an issue with our website.

Further information:

Be One Homes, a charitable Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014, Registered FCA number 7684 and FCA firm reference number 660419 of 98 Waters Meeting Road. RSH no 4568. VAT no 260 6510 28.

Tap here to learn more about us.

Tap here to see answers to frequently-asked questions (FAQs).

Accessibility:

We want every customer, tenant, and member of our community to be able to access our services, understand our communications, and interact with us confidently and independently, regardless of disability, language, literacy level, or digital access.

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