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Not sure where to look? Tap here to find answers to questions:
How do I apply for social housing?
How do I swap my home with another social housing resident?
What are my options for downsizing?
What is Rent to Buy and how does it work?
What is Shared Ownership and how does it work?
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
Properties and land for sale (auctions)
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
Properties and land for sale (auctions)
My home, tenancy, & payments
Not sure where to look? Tap here to find answers to questions:
I'm a new tenant - what do I need to know?
How do I report a repair?
I'm concerned about damp and mould - how can you help?
I'm worried I won't be able to pay my rent or service charges
What are service charges and why do I have to pay them?
How do I end a tenancy?
Staying safe at home
Safety advice for houses
Safety advice for flats
My home
Report a repair
Our Repairs Policy
Repairs how-to guides
Get permission to carry out repairs, alterations, or improvements yourself
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
Buying your home through Right to Buy or Right to Acquire
My tenancy
Get support to manage your tenancy
Preparing for a Be One Homes tenancy
How to keep your home secure
Taking in lodgers
Running a business from your home
Pets
Affordable furniture and flooring for tenants
Donating or recycling your furniture
Assigning a tenancy to someone else (assignment)
Ending a tenancy
Ending a tenancy due to bereavement
Succeeding to a tenancy after a bereavement (succession)
Tackling tenancy fraud
Useful information for new tenants
Rent and other payments
Ways to pay your rent
Get support if you’re behind on your rent payments
What to do if you’ve overpaid your rent
Paying for Be One Homes services (invoices)
How to use allpayments (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Leaseholder information for owners of former Be One Homes or council properties
Leaseholder information for current commercial unit leaseholders
Leaseholder information for current Shared Ownership owners
Shared Ownership rent and service charges
Fees for leaseholders and Shared Ownership owners
Staying safe at home
Safety advice for houses
Safety advice for flats
My home
Report a repair
Our Repairs Policy
Repairs how-to guides
Get permission to carry out repairs, alterations, or improvements yourself
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
Buying your home through Right to Buy or Right to Acquire
My tenancy
Get support to manage your tenancy
Preparing for a Be One Homes tenancy
How to keep your home secure
Taking in lodgers
Running a business from your home
Pets
Affordable furniture and flooring for tenants
Donating or recycling your furniture
Assigning a tenancy to someone else (assignment)
Ending a tenancy
Ending a tenancy due to bereavement
Succeeding to a tenancy after a bereavement (succession)
Tackling tenancy fraud
Useful information for new tenants
Rent and other payments
Ways to pay your rent
Get support if you’re behind on your rent payments
What to do if you’ve overpaid your rent
Paying for Be One Homes services (invoices)
How to use allpayments (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Leaseholder information for owners of former Be One Homes or council properties
Leaseholder information for current commercial unit leaseholders
Leaseholder information for current Shared Ownership owners
Shared Ownership rent and service charges
Fees for leaseholders and Shared Ownership owners
Advice & support
Not sure where to look? Tap here to find answers to questions:
I've got money worries (or know someone who has) - how can you help?
How do I report antisocial behaviour - and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
Can you help me (or someone I know) into work and/or training?
Can you help me to save money on my household bills?
What are my rights as a social housing tenant?
Who's responsible for bin collections and waste disposals?
Get support from your nearest UCAN centre
Help with antisocial behaviour
Tell us about antisocial behaviour
Dealing with noise complaints
Help with money and debt
Top tips for managing your money and setting up a bank account
How to access affordable credit and loans
How to prevent and deal with debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Understanding bills and taking meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Emergency help with food or fuel
Support to access food
Local Welfare Provision
In your community
Find a community centre
Working together with our communities
Our environmental services
About your bin collections, waste, and fly-tipping
How to be a good neighbour
Support for neighbours in dispute (mediation)
Peer Navigators
Bolton Manbassadors – men’s mental health support
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with homelessness
Help with safeguarding and domestic abuse
Support for Armed Forces Veterans
Get support from your nearest UCAN centre
Help with antisocial behaviour
Tell us about antisocial behaviour
Dealing with noise complaints
Help with money and debt
Top tips for managing your money and setting up a bank account
How to access affordable credit and loans
How to prevent and deal with debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Understanding bills and taking meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Emergency help with food or fuel
Support to access food
Local Welfare Provision
In your community
Find a community centre
Working together with our communities
Our environmental services
About your bin collections, waste, and fly-tipping
How to be a good neighbour
Support for neighbours in dispute (mediation)
Peer Navigators
Bolton Manbassadors – men’s mental health support
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with homelessness
Help with safeguarding and domestic abuse
Support for Armed Forces Veterans
About
Not sure where to look? Tap here to find answers to questions:
What do different housing-related words mean?
How can I be involved and have my say?
What do you do with my information? (our Privacy Notice)
How are you performing?
How is social housing in the UK allocated?
What are you doing with your empty properties?
Why do you need to build more new homes? Can I get one?
What are your plans for the future, and what do they mean for me? (our Business Plan)
News
Quarter Turn
A to Z of housing terms (Glossary)
Learn more about social housing in the UK
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Ways to be involved
Our Customer Scrutiny Panel
Our Youth Scrutiny Panel
Resident Voices Channel
Resident Building Safety Panel
How we are regulated
How we are run
Meet our management team
Our Group Board
Our Customer Experience Committee
Our Governance and People Committee
Our Development Committee
Our Audit and Risk Committee
How we are performing
See our Tenant Satisfaction Measures (TSMs) results
See our Annual Complaints and Service Improvement Report
Our policies and strategies
Our corporate documents
Corporate and legal
Our cookies notice
Your information and our Privacy Notice (Data Protection)
Our expenditure reports
Our Modern Slavery and Human Trafficking Statement
Procurement
Insurance
Equality and diversity
Accessibility
How to use the Recite Me toolbar
How to translate our website
News
Quarter Turn
A to Z of housing terms (Glossary)
Learn more about social housing in the UK
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Ways to be involved
Our Customer Scrutiny Panel
Our Youth Scrutiny Panel
Resident Voices Channel
Resident Building Safety Panel
How we are regulated
How we are run
Meet our management team
Our Group Board
Our Customer Experience Committee
Our Governance and People Committee
Our Development Committee
Our Audit and Risk Committee
How we are performing
See our Tenant Satisfaction Measures (TSMs) results
See our Annual Complaints and Service Improvement Report
Our policies and strategies
Our corporate documents
Corporate and legal
Our cookies notice
Your information and our Privacy Notice (Data Protection)
Our expenditure reports
Our Modern Slavery and Human Trafficking Statement
Procurement
Insurance
Equality and diversity
Accessibility
How to use the Recite Me toolbar
How to translate our website
Contact
Not sure where to look? Tap here to find answers to questions:
How do I make a complaint, compliment, or suggestion?
What are my rights as a social housing tenant?
How do I report antisocial behaviour, and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
How can I pay an invoice from Be One Homes?
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
What is the Together with tenants charter?
Answers to frequently asked questions (FAQs)
Your right to information (STAIRs Publication Scheme)
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
What is the Together with tenants charter?
Answers to frequently asked questions (FAQs)
Your right to information (STAIRs Publication Scheme)
Careers
Benefits of working for us
Benefits of working for us
Look for a home
Not sure where to look? Tap here to find answers to questions:
How do I apply for social housing?
How do I swap my home with another social housing resident?
What are my options for downsizing?
What is Rent to Buy and how does it work?
What is Shared Ownership and how does it work?
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
Properties and land for sale (auctions)
Homes for rent (social housing)
Homes for independent living (Sheltered and Independent Living)
Homes for sale (Shared Ownership)
Rent to Buy homes
How to swap your home (mutual exchange)
Your downsizing options
Help with homelessness
Properties and land for sale (auctions)
My home, tenancy, & payments
Not sure where to look? Tap here to find answers to questions:
I'm a new tenant - what do I need to know?
How do I report a repair?
I'm concerned about damp and mould - how can you help?
I'm worried I won't be able to pay my rent or service charges
What are service charges and why do I have to pay them?
How do I end a tenancy?
Staying safe at home
Safety advice for houses
Safety advice for flats
My home
Report a repair
Our Repairs Policy
Repairs how-to guides
Get permission to carry out repairs, alterations, or improvements yourself
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
Buying your home through Right to Buy or Right to Acquire
My tenancy
Get support to manage your tenancy
Preparing for a Be One Homes tenancy
How to keep your home secure
Taking in lodgers
Running a business from your home
Pets
Affordable furniture and flooring for tenants
Donating or recycling your furniture
Assigning a tenancy to someone else (assignment)
Ending a tenancy
Ending a tenancy due to bereavement
Succeeding to a tenancy after a bereavement (succession)
Tackling tenancy fraud
Useful information for new tenants
Rent and other payments
Ways to pay your rent
Get support if you’re behind on your rent payments
What to do if you’ve overpaid your rent
Paying for Be One Homes services (invoices)
How to use allpayments (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Leaseholder information for owners of former Be One Homes or council properties
Leaseholder information for current commercial unit leaseholders
Leaseholder information for current Shared Ownership owners
Shared Ownership rent and service charges
Fees for leaseholders and Shared Ownership owners
Staying safe at home
Safety advice for houses
Safety advice for flats
My home
Report a repair
Our Repairs Policy
Repairs how-to guides
Get permission to carry out repairs, alterations, or improvements yourself
Our improvement programme
Dealing with damp, condensation, and mould
Why you should take out home contents insurance
Buying your home through Right to Buy or Right to Acquire
My tenancy
Get support to manage your tenancy
Preparing for a Be One Homes tenancy
How to keep your home secure
Taking in lodgers
Running a business from your home
Pets
Affordable furniture and flooring for tenants
Donating or recycling your furniture
Assigning a tenancy to someone else (assignment)
Ending a tenancy
Ending a tenancy due to bereavement
Succeeding to a tenancy after a bereavement (succession)
Tackling tenancy fraud
Useful information for new tenants
Rent and other payments
Ways to pay your rent
Get support if you’re behind on your rent payments
What to do if you’ve overpaid your rent
Paying for Be One Homes services (invoices)
How to use allpayments (for online payments)
How we set your rent
About your service charges
Information for homeowners and leaseholders
Leaseholder information for owners of former Be One Homes or council properties
Leaseholder information for current commercial unit leaseholders
Leaseholder information for current Shared Ownership owners
Shared Ownership rent and service charges
Fees for leaseholders and Shared Ownership owners
Advice & support
Not sure where to look? Tap here to find answers to questions:
I've got money worries (or know someone who has) - how can you help?
How do I report antisocial behaviour - and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
Can you help me (or someone I know) into work and/or training?
Can you help me to save money on my household bills?
What are my rights as a social housing tenant?
Who's responsible for bin collections and waste disposals?
Get support from your nearest UCAN centre
Help with antisocial behaviour
Tell us about antisocial behaviour
Dealing with noise complaints
Help with money and debt
Top tips for managing your money and setting up a bank account
How to access affordable credit and loans
How to prevent and deal with debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Understanding bills and taking meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Emergency help with food or fuel
Support to access food
Local Welfare Provision
In your community
Find a community centre
Working together with our communities
Our environmental services
About your bin collections, waste, and fly-tipping
How to be a good neighbour
Support for neighbours in dispute (mediation)
Peer Navigators
Bolton Manbassadors – men’s mental health support
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with homelessness
Help with safeguarding and domestic abuse
Support for Armed Forces Veterans
Get support from your nearest UCAN centre
Help with antisocial behaviour
Tell us about antisocial behaviour
Dealing with noise complaints
Help with money and debt
Top tips for managing your money and setting up a bank account
How to access affordable credit and loans
How to prevent and deal with debt
Get help from our Money Advice Team
Help with household bills (gas, electric, and water)
Understanding bills and taking meter readings
How to save money on your water bills
Is a prepayment meter right for me?
How to use your heating controls
Help with benefits (including Universal Credit)
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
Help into work or training
Working Wardrobe: free interview clothing and advice
Work experience opportunities for adults
Emergency help with food or fuel
Support to access food
Local Welfare Provision
In your community
Find a community centre
Working together with our communities
Our environmental services
About your bin collections, waste, and fly-tipping
How to be a good neighbour
Support for neighbours in dispute (mediation)
Peer Navigators
Bolton Manbassadors – men’s mental health support
Support to live independently
Careline
Home adaptations and equipment to support your independence
Bolton Care and Repair Service
Help with homelessness
Help with safeguarding and domestic abuse
Support for Armed Forces Veterans
About
Not sure where to look? Tap here to find answers to questions:
What do different housing-related words mean?
How can I be involved and have my say?
What do you do with my information? (our Privacy Notice)
How are you performing?
How is social housing in the UK allocated?
What are you doing with your empty properties?
Why do you need to build more new homes? Can I get one?
What are your plans for the future, and what do they mean for me? (our Business Plan)
News
Quarter Turn
A to Z of housing terms (Glossary)
Learn more about social housing in the UK
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Ways to be involved
Our Customer Scrutiny Panel
Our Youth Scrutiny Panel
Resident Voices Channel
Resident Building Safety Panel
How we are regulated
How we are run
Meet our management team
Our Group Board
Our Customer Experience Committee
Our Governance and People Committee
Our Development Committee
Our Audit and Risk Committee
How we are performing
See our Tenant Satisfaction Measures (TSMs) results
See our Annual Complaints and Service Improvement Report
Our policies and strategies
Our corporate documents
Corporate and legal
Our cookies notice
Your information and our Privacy Notice (Data Protection)
Our expenditure reports
Our Modern Slavery and Human Trafficking Statement
Procurement
Insurance
Equality and diversity
Accessibility
How to use the Recite Me toolbar
How to translate our website
News
Quarter Turn
A to Z of housing terms (Glossary)
Learn more about social housing in the UK
How is UK social housing allocated?
About our new build development programme
About our empty homes and the Lettable Standard
Ways to be involved
Our Customer Scrutiny Panel
Our Youth Scrutiny Panel
Resident Voices Channel
Resident Building Safety Panel
How we are regulated
How we are run
Meet our management team
Our Group Board
Our Customer Experience Committee
Our Governance and People Committee
Our Development Committee
Our Audit and Risk Committee
How we are performing
See our Tenant Satisfaction Measures (TSMs) results
See our Annual Complaints and Service Improvement Report
Our policies and strategies
Our corporate documents
Corporate and legal
Our cookies notice
Your information and our Privacy Notice (Data Protection)
Our expenditure reports
Our Modern Slavery and Human Trafficking Statement
Procurement
Insurance
Equality and diversity
Accessibility
How to use the Recite Me toolbar
How to translate our website
Contact
Not sure where to look? Tap here to find answers to questions:
How do I make a complaint, compliment, or suggestion?
What are my rights as a social housing tenant?
How do I report antisocial behaviour, and what will you do?
How do I report a safeguarding concern or get help with domestic abuse?
How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
How can I pay an invoice from Be One Homes?
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
What is the Together with tenants charter?
Answers to frequently asked questions (FAQs)
Your right to information (STAIRs Publication Scheme)
Complaints, compliments, and suggestions
Learn about your rights as a social housing tenant
What is the Together with tenants charter?
Answers to frequently asked questions (FAQs)
Your right to information (STAIRs Publication Scheme)
Careers
Benefits of working for us
Benefits of working for us
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