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Glossary
  • Look for a home
    Not sure where to look? Tap here to find answers to questions:
    • How do I apply for social housing?
    • How do I swap my home with another social housing resident?
    • What are my options for downsizing?
    • What is Rent to Buy and how does it work?
    • What is Shared Ownership and how does it work?
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Properties and land for sale (auctions)
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Properties and land for sale (auctions)
  • My home, tenancy, & payments
    Not sure where to look? Tap here to find answers to questions:
    • I'm a new tenant - what do I need to know?
    • How do I report a repair?
    • I'm concerned about damp and mould - how can you help?
    • I'm worried I won't be able to pay my rent or service charges
    • What are service charges and why do I have to pay them?
    • How do I end a tenancy?
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • My home
      • Report a repair
      • Our Repairs Policy
      • Repairs how-to guides
      • Get permission to carry out repairs, alterations, or improvements yourself
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
      • Buying your home through Right to Buy or Right to Acquire
    • My tenancy
      • Get support to manage your tenancy
      • Preparing for a Be One Homes tenancy
      • How to keep your home secure
      • Taking in lodgers
      • Running a business from your home
      • Pets
      • Affordable furniture and flooring for tenants
      • Donating or recycling your furniture
      • Assigning a tenancy to someone else (assignment)
      • Ending a tenancy
      • Ending a tenancy due to bereavement
      • Succeeding to a tenancy after a bereavement (succession)
      • Tackling tenancy fraud
    • Useful information for new tenants
    • Rent and other payments
      • Ways to pay your rent
      • Get support if you’re behind on your rent payments
      • What to do if you’ve overpaid your rent
      • Paying for Be One Homes services (invoices)
      • How to use allpayments (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Leaseholder information for owners of former Be One Homes or council properties
      • Leaseholder information for current commercial unit leaseholders
      • Leaseholder information for current Shared Ownership owners
      • Shared Ownership rent and service charges
      • Fees for leaseholders and Shared Ownership owners
    • Our environmental services
    • About your bin collections, waste, and fly-tipping
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • My home
      • Report a repair
      • Our Repairs Policy
      • Repairs how-to guides
      • Get permission to carry out repairs, alterations, or improvements yourself
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
      • Buying your home through Right to Buy or Right to Acquire
    • My tenancy
      • Get support to manage your tenancy
      • Preparing for a Be One Homes tenancy
      • How to keep your home secure
      • Taking in lodgers
      • Running a business from your home
      • Pets
      • Affordable furniture and flooring for tenants
      • Donating or recycling your furniture
      • Assigning a tenancy to someone else (assignment)
      • Ending a tenancy
      • Ending a tenancy due to bereavement
      • Succeeding to a tenancy after a bereavement (succession)
      • Tackling tenancy fraud
    • Useful information for new tenants
    • Rent and other payments
      • Ways to pay your rent
      • Get support if you’re behind on your rent payments
      • What to do if you’ve overpaid your rent
      • Paying for Be One Homes services (invoices)
      • How to use allpayments (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Leaseholder information for owners of former Be One Homes or council properties
      • Leaseholder information for current commercial unit leaseholders
      • Leaseholder information for current Shared Ownership owners
      • Shared Ownership rent and service charges
      • Fees for leaseholders and Shared Ownership owners
    • Our environmental services
    • About your bin collections, waste, and fly-tipping
  • Advice & support
    Not sure where to look? Tap here to find answers to questions:
    • I've got money worries (or know someone who has) - how can you help?
    • How do I report antisocial behaviour - and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • Can you help me (or someone I know) into work and/or training?
    • Can you help me to save money on my household bills?
    • What are my rights as a social housing tenant?
    • Who's responsible for bin collections and waste disposals?
    • Get support from your nearest UCAN centre
    • Help with safeguarding and domestic abuse
    • Help with antisocial behaviour and hate crime
      • Tell us about antisocial behaviour
      • Dealing with noise complaints
    • Help with money and debt
      • Top tips for managing your money and setting up a bank account
      • How to access affordable credit and loans
      • How to prevent and deal with debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Understanding bills and taking meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice in Bolton
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • How to be a good neighbour
      • Support for neighbours in dispute (mediation)
      • Peer Navigators
      • Greater Manchester Manbassadors – men’s mental health support
      • Bolton Manbassadors – men’s mental health support
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Support for Armed Forces Veterans
    • Get support from your nearest UCAN centre
    • Help with safeguarding and domestic abuse
    • Help with antisocial behaviour and hate crime
      • Tell us about antisocial behaviour
      • Dealing with noise complaints
    • Help with money and debt
      • Top tips for managing your money and setting up a bank account
      • How to access affordable credit and loans
      • How to prevent and deal with debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Understanding bills and taking meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice in Bolton
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • How to be a good neighbour
      • Support for neighbours in dispute (mediation)
      • Peer Navigators
      • Greater Manchester Manbassadors – men’s mental health support
      • Bolton Manbassadors – men’s mental health support
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Support for Armed Forces Veterans
  • About
    Not sure where to look? Tap here to find answers to questions:
    • I'd like to learn more about Be One Homes' objectives and values
    • What do different housing-related words mean?
    • How can I be involved and have my say?
    • What do you do with my information? (our Privacy Notice)
    • How are you performing?
    • How is social housing in the UK allocated?
    • What are you doing with your empty properties?
    • Why do you need to build more new homes? Can I get one?
    • What are your plans for the future, and what do they mean for me? (our Business Plan)
    • News
      • Quarter Turn
    • A to Z of housing terms (Glossary)
    • Learn more about social housing in the UK
      • Explaining our decisions
      • How is UK social housing allocated?
      • About our new build development programme
      • About our empty homes and the Lettable Standard
      • Understanding rents and service charges
    • Ways to be involved
      • Our Customer Scrutiny Panel
      • Our Youth Scrutiny Panel
      • Resident Voices Channel
      • Resident Building Safety Panel
    • Read our latest five-year Business Plan
    • How we are regulated
    • How we are run
      • Meet our management team
      • Our Group Board
      • Our Group Customer Experience Committee
      • Our Group Governance and People Committee
      • Our Group Development Committee
      • Our Group Audit and Risk Committee
    • How we are performing
      • See our Tenant Satisfaction Measures (TSMs) results
      • See our Annual Complaints and Service Improvement Report
    • Our policies and strategies
    • Corporate information
      • Our cookies notice
      • Your information and our Privacy Notice (Data Protection)
      • Our expenditure reports
      • Our Modern Slavery and Human Trafficking Statement
      • Procurement
      • Insurance
    • Our corporate documents
    • Equality and diversity
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
    • News
      • Quarter Turn
    • A to Z of housing terms (Glossary)
    • Learn more about social housing in the UK
      • Explaining our decisions
      • How is UK social housing allocated?
      • About our new build development programme
      • About our empty homes and the Lettable Standard
      • Understanding rents and service charges
    • Ways to be involved
      • Our Customer Scrutiny Panel
      • Our Youth Scrutiny Panel
      • Resident Voices Channel
      • Resident Building Safety Panel
    • Read our latest five-year Business Plan
    • How we are regulated
    • How we are run
      • Meet our management team
      • Our Group Board
      • Our Group Customer Experience Committee
      • Our Group Governance and People Committee
      • Our Group Development Committee
      • Our Group Audit and Risk Committee
    • How we are performing
      • See our Tenant Satisfaction Measures (TSMs) results
      • See our Annual Complaints and Service Improvement Report
    • Our policies and strategies
    • Corporate information
      • Our cookies notice
      • Your information and our Privacy Notice (Data Protection)
      • Our expenditure reports
      • Our Modern Slavery and Human Trafficking Statement
      • Procurement
      • Insurance
    • Our corporate documents
    • Equality and diversity
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
  • Contact
    Not sure where to look? Tap here to find answers to questions:
    • How do I make a complaint, compliment, or suggestion?
    • What are my rights as a social housing tenant?
    • How do I report antisocial behaviour, and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
    • How can I pay an invoice from Be One Homes?
    • Complaints, compliments, and suggestions
      • See our Annual Complaints and Service Improvement Report
    • Learn about your rights as a social housing tenant
      • What is the Together with tenants charter?
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
    • Complaints, compliments, and suggestions
      • See our Annual Complaints and Service Improvement Report
    • Learn about your rights as a social housing tenant
      • What is the Together with tenants charter?
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
  • Careers
    • Benefits of working for us
    • Discover why our colleagues chose to work for us
    • Help into work or training
    • Benefits of working for us
    • Discover why our colleagues chose to work for us
    • Help into work or training
  • Look for a home
    Not sure where to look? Tap here to find answers to questions:
    • How do I apply for social housing?
    • How do I swap my home with another social housing resident?
    • What are my options for downsizing?
    • What is Rent to Buy and how does it work?
    • What is Shared Ownership and how does it work?
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Properties and land for sale (auctions)
    • Homes for rent (social housing)
    • Homes for independent living (Sheltered and Independent Living)
    • Homes for sale (Shared Ownership)
    • Rent to Buy homes
    • How to swap your home (mutual exchange)
    • Your downsizing options
    • Help with homelessness
    • Properties and land for sale (auctions)
  • My home, tenancy, & payments
    Not sure where to look? Tap here to find answers to questions:
    • I'm a new tenant - what do I need to know?
    • How do I report a repair?
    • I'm concerned about damp and mould - how can you help?
    • I'm worried I won't be able to pay my rent or service charges
    • What are service charges and why do I have to pay them?
    • How do I end a tenancy?
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • My home
      • Report a repair
      • Our Repairs Policy
      • Repairs how-to guides
      • Get permission to carry out repairs, alterations, or improvements yourself
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
      • Buying your home through Right to Buy or Right to Acquire
    • My tenancy
      • Get support to manage your tenancy
      • Preparing for a Be One Homes tenancy
      • How to keep your home secure
      • Taking in lodgers
      • Running a business from your home
      • Pets
      • Affordable furniture and flooring for tenants
      • Donating or recycling your furniture
      • Assigning a tenancy to someone else (assignment)
      • Ending a tenancy
      • Ending a tenancy due to bereavement
      • Succeeding to a tenancy after a bereavement (succession)
      • Tackling tenancy fraud
    • Useful information for new tenants
    • Rent and other payments
      • Ways to pay your rent
      • Get support if you’re behind on your rent payments
      • What to do if you’ve overpaid your rent
      • Paying for Be One Homes services (invoices)
      • How to use allpayments (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Leaseholder information for owners of former Be One Homes or council properties
      • Leaseholder information for current commercial unit leaseholders
      • Leaseholder information for current Shared Ownership owners
      • Shared Ownership rent and service charges
      • Fees for leaseholders and Shared Ownership owners
    • Our environmental services
    • About your bin collections, waste, and fly-tipping
    • Staying safe at home
      • Safety advice for houses
      • Safety advice for flats
    • My home
      • Report a repair
      • Our Repairs Policy
      • Repairs how-to guides
      • Get permission to carry out repairs, alterations, or improvements yourself
      • Dealing with damp, condensation, and mould
      • Why you should take out home contents insurance
      • Buying your home through Right to Buy or Right to Acquire
    • My tenancy
      • Get support to manage your tenancy
      • Preparing for a Be One Homes tenancy
      • How to keep your home secure
      • Taking in lodgers
      • Running a business from your home
      • Pets
      • Affordable furniture and flooring for tenants
      • Donating or recycling your furniture
      • Assigning a tenancy to someone else (assignment)
      • Ending a tenancy
      • Ending a tenancy due to bereavement
      • Succeeding to a tenancy after a bereavement (succession)
      • Tackling tenancy fraud
    • Useful information for new tenants
    • Rent and other payments
      • Ways to pay your rent
      • Get support if you’re behind on your rent payments
      • What to do if you’ve overpaid your rent
      • Paying for Be One Homes services (invoices)
      • How to use allpayments (for online payments)
      • How we set your rent
      • About your service charges
    • Information for homeowners and leaseholders
      • Leaseholder information for owners of former Be One Homes or council properties
      • Leaseholder information for current commercial unit leaseholders
      • Leaseholder information for current Shared Ownership owners
      • Shared Ownership rent and service charges
      • Fees for leaseholders and Shared Ownership owners
    • Our environmental services
    • About your bin collections, waste, and fly-tipping
  • Advice & support
    Not sure where to look? Tap here to find answers to questions:
    • I've got money worries (or know someone who has) - how can you help?
    • How do I report antisocial behaviour - and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • Can you help me (or someone I know) into work and/or training?
    • Can you help me to save money on my household bills?
    • What are my rights as a social housing tenant?
    • Who's responsible for bin collections and waste disposals?
    • Get support from your nearest UCAN centre
    • Help with safeguarding and domestic abuse
    • Help with antisocial behaviour and hate crime
      • Tell us about antisocial behaviour
      • Dealing with noise complaints
    • Help with money and debt
      • Top tips for managing your money and setting up a bank account
      • How to access affordable credit and loans
      • How to prevent and deal with debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Understanding bills and taking meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice in Bolton
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • How to be a good neighbour
      • Support for neighbours in dispute (mediation)
      • Peer Navigators
      • Greater Manchester Manbassadors – men’s mental health support
      • Bolton Manbassadors – men’s mental health support
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Support for Armed Forces Veterans
    • Get support from your nearest UCAN centre
    • Help with safeguarding and domestic abuse
    • Help with antisocial behaviour and hate crime
      • Tell us about antisocial behaviour
      • Dealing with noise complaints
    • Help with money and debt
      • Top tips for managing your money and setting up a bank account
      • How to access affordable credit and loans
      • How to prevent and deal with debt
      • Get help from our Money Advice Team
    • Help with household bills (gas, electric, and water)
      • Understanding bills and taking meter readings
      • How to save money on your water bills
      • Is a prepayment meter right for me?
      • How to use your heating controls
    • Help with benefits (including Universal Credit)
      • Universal Credit
      • Housing Benefit
      • Council Tax Support
      • Pension Credit
    • Help into work or training
      • Working Wardrobe: free interview clothing and advice in Bolton
      • Work experience opportunities for adults
    • Emergency help with food or fuel
      • Support to access food
      • Local Welfare Provision
    • In your community
      • Find a community centre
      • Working together with our communities
      • Our environmental services
      • About your bin collections, waste, and fly-tipping
      • How to be a good neighbour
      • Support for neighbours in dispute (mediation)
      • Peer Navigators
      • Greater Manchester Manbassadors – men’s mental health support
      • Bolton Manbassadors – men’s mental health support
    • Support to live independently
      • Careline
      • Home adaptations and equipment to support your independence
      • Bolton Care and Repair Service
    • Help with homelessness
    • Support for Armed Forces Veterans
  • About
    Not sure where to look? Tap here to find answers to questions:
    • I'd like to learn more about Be One Homes' objectives and values
    • What do different housing-related words mean?
    • How can I be involved and have my say?
    • What do you do with my information? (our Privacy Notice)
    • How are you performing?
    • How is social housing in the UK allocated?
    • What are you doing with your empty properties?
    • Why do you need to build more new homes? Can I get one?
    • What are your plans for the future, and what do they mean for me? (our Business Plan)
    • News
      • Quarter Turn
    • A to Z of housing terms (Glossary)
    • Learn more about social housing in the UK
      • Explaining our decisions
      • How is UK social housing allocated?
      • About our new build development programme
      • About our empty homes and the Lettable Standard
      • Understanding rents and service charges
    • Ways to be involved
      • Our Customer Scrutiny Panel
      • Our Youth Scrutiny Panel
      • Resident Voices Channel
      • Resident Building Safety Panel
    • Read our latest five-year Business Plan
    • How we are regulated
    • How we are run
      • Meet our management team
      • Our Group Board
      • Our Group Customer Experience Committee
      • Our Group Governance and People Committee
      • Our Group Development Committee
      • Our Group Audit and Risk Committee
    • How we are performing
      • See our Tenant Satisfaction Measures (TSMs) results
      • See our Annual Complaints and Service Improvement Report
    • Our policies and strategies
    • Corporate information
      • Our cookies notice
      • Your information and our Privacy Notice (Data Protection)
      • Our expenditure reports
      • Our Modern Slavery and Human Trafficking Statement
      • Procurement
      • Insurance
    • Our corporate documents
    • Equality and diversity
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
    • News
      • Quarter Turn
    • A to Z of housing terms (Glossary)
    • Learn more about social housing in the UK
      • Explaining our decisions
      • How is UK social housing allocated?
      • About our new build development programme
      • About our empty homes and the Lettable Standard
      • Understanding rents and service charges
    • Ways to be involved
      • Our Customer Scrutiny Panel
      • Our Youth Scrutiny Panel
      • Resident Voices Channel
      • Resident Building Safety Panel
    • Read our latest five-year Business Plan
    • How we are regulated
    • How we are run
      • Meet our management team
      • Our Group Board
      • Our Group Customer Experience Committee
      • Our Group Governance and People Committee
      • Our Group Development Committee
      • Our Group Audit and Risk Committee
    • How we are performing
      • See our Tenant Satisfaction Measures (TSMs) results
      • See our Annual Complaints and Service Improvement Report
    • Our policies and strategies
    • Corporate information
      • Our cookies notice
      • Your information and our Privacy Notice (Data Protection)
      • Our expenditure reports
      • Our Modern Slavery and Human Trafficking Statement
      • Procurement
      • Insurance
    • Our corporate documents
    • Equality and diversity
    • Accessibility
      • How to use the Recite Me toolbar
      • How to translate our website
  • Contact
    Not sure where to look? Tap here to find answers to questions:
    • How do I make a complaint, compliment, or suggestion?
    • What are my rights as a social housing tenant?
    • How do I report antisocial behaviour, and what will you do?
    • How do I report a safeguarding concern or get help with domestic abuse?
    • How many complaints have you received in the last year, and what were they about? (our Annual Complaints and Service Improvement Report)
    • How can I pay an invoice from Be One Homes?
    • Complaints, compliments, and suggestions
      • See our Annual Complaints and Service Improvement Report
    • Learn about your rights as a social housing tenant
      • What is the Together with tenants charter?
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
    • Complaints, compliments, and suggestions
      • See our Annual Complaints and Service Improvement Report
    • Learn about your rights as a social housing tenant
      • What is the Together with tenants charter?
    • Answers to frequently asked questions (FAQs)
    • Your right to information (STAIRs Publication Scheme)
  • Careers
    • Benefits of working for us
    • Discover why our colleagues chose to work for us
    • Help into work or training
    • Benefits of working for us
    • Discover why our colleagues chose to work for us
    • Help into work or training
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Take no chances when it comes to gas safety

Following these four gas safety steps will help to keep you and your family safe.
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Take no chances when it comes to gas safety

Graphic with a 3D illustration of a flame and the text 'Take no chances when it comes to gas safety'.

Following these four gas safety steps will help to keep you and your family safe.

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Spotted something that isn’t working or doesn’t look right on our website? Please let us know.

  • Tap here to send our Communications Team an email if you'd like to report an issue with our website.

Further information:

Be One Homes, a charitable Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014, Registered FCA number 7684 and FCA firm reference number 660419 of 98 Waters Meeting Road. RSH no 4568. VAT no 260 6510 28.

  • Tap here to learn more about us.
  • Tap here to see answers for frequently-asked questions (FAQs).

Accessibility:

We want every customer, tenant, and member of our community to be able to access our services, understand our communications, and interact with us confidently and independently, regardless of disability, language, literacy level, or digital access.

  • Tap here for more information about our commitment to accessibility, and how to make our website and services work best for you.
  • Tap here for instructions on how to translate our website and make it easier to use (using the Recite Me toolbar).

Your information:

Be One Homes are committed to looking after your personal data. We will ensure that we process and manage your data in line with current legislation.

  • Tap here to find out how to access your personal data, or as a business how to access our data disclosure process.
  • Tap here to read our cookies notice or to change your cookie preferences.