Welcome to our Safety Hub:
This section of our website provides information to help protect you and others, covering key areas such as fire, gas, water, electricity, and Asbestos.
It also reminds you of your duties as our tenant, such as allowing us into your home to undertake essential repairs and checks, and not interfering with any safety equipment that we provide.
Please note that these pages do not in any way replace your tenancy agreement – which details your duties, rights, and our responsibilities as a landlord.
- If you'd like to ask a question or report a safety concern, please call 01204 328000.
- So we can show you tailored safety guidance, please tell us whether you live in a house or a flat:
I live in a house:
Tap to see our home safety advice tailored for residents living in houses.
I live in a flat:
Tap to see our home safety advice tailored for residents living in flats.
An important safety update for residents living in high-rise* buildings:
- Please read this update on new Personal Evacuation Plans (RPEEPs) for high-rise homes.
New national fire safety legislation comes into force in spring 2026, and we’re making some changes to help keep everyone living in our high-rise buildings safe.
From April 2026, all housing providers must have Residential Personal Emergency Evacuation Plans (RPEEPs) in place for customers who may need extra help to leave the building safely in an emergency.
We have five high-rise buildings where this new requirement applies:
- Blackshaw House
- Rogerstead House
- Fernstead House
- Rainford House
- Arundel Court
What is an RPEEP?
An RPEEP is a personalised evacuation plan for anyone who may find it difficult to leave their home quickly during a fire or other emergency. As lifts cannot be used during a fire, it’s important that anyone who may struggle with stairs has a clear, safe plan in place.
An RPEEP can help if you:
- Have mobility or balance difficulties.
- Use a wheelchair or walking aid.
- Have sight or hearing loss.
- Live with a long-term health condition.
- Take medication that affects your awareness or movement.
- Would find it difficult to evacuate for any other reason.
How are the plans used?
With your consent, important information from your RPEEP will be shared with Greater Manchester Fire and Rescue Service (GMFRS). This helps firefighters understand the best way to support you during an emergency.
Every plan is created with you, based on your needs and preferences. Your plan may include:
- Specialist alarms or equipment.
- Advice about safe places in the building.
- Extra fire safety measures inside your home.
- Clear steps on what to do and where to go.
What are we doing now?
Over the coming months, our Building Safety Team will be contacting everyone living in a high-rise property to:
- Check if you might need a personalised evacuation plan.
- Update any information we already hold.
- Make sure the right support is in place.
We will also arrange a yearly review, so your plan stays up to date. It’s important that you allow access to speak to us, even if it is just to record that you will not need a plan put in place.
Contact us:
You don’t need to wait for us to call you.
If you think you might have difficulty evacuating the building in an emergency, or if your circumstances have changed, please contact us as soon as possible. This will help us understand your needs and ensure the right arrangements are in place to support you.
Call our Building Safety Team on 01204 328000 or email buildingsafety@beonehomes.com.
Have you downloaded our Home Safety Guide?
Our guides contain information to help keep you and others safe in your flat, covering several areas such as fire, water, asbestos, and more.
Please remember that these guides do not replace your tenancy agreement, which details your duties, as well as your rights as a tenant, and our duties as a landlord.
There are two versions of this guide: one for flats, and one for houses. You can download the right one below: