Think you've overpaid your rent?
- If you feel you've overpaid your rent, or would like to request a refund of overpaid rent for a tenant who has passed away, please get in touch.
You can call us using 01204 328000, or tap here to see all of our main contact details. You’ll need the following information to make a request:
- Your full name and address.
- Your rent reference (which you'll find on your rent statement).
- How you'd like your refund to be returned to you.
How will I get my refund?
Payment will be made by Bacs (Bankers’ Automated Clearing System) into a nominated bank account.
Please note that this can take up to four weeks to process, so, in some cases, it may be better to adjust the payments made to us directly.
You must attach proof of the bank account details for the refund to be processed, and all proof must show the name of the bank account holder, the sort code, and the bank account number.
What are acceptable forms of proof?
Acceptable forms of proof are:
- A personal pre-printed bank/building society paying in slip.
- A photocopy of a blank cheque (marked cancelled).
- The top part of a recent bank/building society statement (displaying account name, sort code and bank account number).
If you’ve paid your rent and/or housing charges by Direct Debit in the last three months and you want the refund returning to that bank account, there’s no need to send in proof as we can use the bank account details we hold under the Direct Debit mandate.
