Paying for Be One Homes services (invoices)
We invoice companies and individuals for our services such as Careline, rechargeable repairs, service charges on flats, and so on. Get details on the different ways to pay on this page.
Get help with your rent, service charges, and other payments:
Ways to pay your rent
Learn more about the different ways you can pay your rent to us. This includes online payments, Direct Debits, paying over the phone, and more.
How to use the AllPay app (for online payments)
AllPay is our online payment system. This page explains how to download and use the app on your device.
How we set your rent
Like other social housing providers, we follow government guidelines to set our rent levels. This page explains more.
About your service charges
Some customers pay service charges for the property they live in. A service charge is a cost for a service provided to your home that is shared with other properties in your block or on your estate. In some cases, service charges can be personal to you.
Help with money and debt
There are many ways we can support you or someone you care about if you're worried about money or debts. This page brings together all the various ways we can support you - whether you'd prefer to speak with someone, or get self-help advice on our website.
Get support if you’re behind on your rent payments
Learn more about how we can help you manage rent arrears through affordable repayments and free specialist money advice.
What to do if you’ve overpaid your rent
If your rent account is in credit, here's how to request a refund, what details to provide, and the proof needed for safe payment processing.