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A row of terrace properties on one of our estates. They have grassed gardens at the front.

My home, tenancy, & payments

In this section of our website, you can report a repair, get useful information relating to your tenancy, get details on how to pay your rent and service charges, and more.
See how we can help
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Report a repair

There are several ways you can report a repair to us. Tap below for details on each one.
Get details on how to report a repair
Male repairs operative stood outside the front door of a Be One Homes property.

Questions about repairs? Our Repairs Policy probably has the answer

Our Repairs Policy includes definitions and timescales for different types of repairs, details on which repairs are our/your responsibility, and more.
Read our Repairs Policy
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Thinking about getting a pet, or already have one?

Whether you’re a new tenant or have been with us a while, our website has useful advice if you’re thinking of getting a pet, already have pets, or are experiencing issues with a neighbour’s pet(s).
See our Pet Guide
A row of terrace properties on one of our estates. They have grassed gardens at the front.

My home, tenancy, & payments

In this section of our website, you can report a repair, get useful information relating to your tenancy, get details on how to pay your rent and service charges, and more.

See how we can help
Male repairs operative using a drill.

Report a repair

There are several ways you can report a repair to us. Tap below for details on each one.

Get details on how to report a repair
Male repairs operative stood outside the front door of a Be One Homes property.

Questions about repairs? Our Repairs Policy probably has the answer

Our Repairs Policy includes definitions and timescales for different types of repairs, details on which repairs are our/your responsibility, and more.

Read our Repairs Policy
A cat sat on a couch cushion, hiding under a throw. The cat has grey fur.

Thinking about getting a pet, or already have one?

Whether you’re a new tenant or have been with us a while, our website has useful advice if you’re thinking of getting a pet, already have pets, or are experiencing issues with a neighbour’s pet(s).

Read our Repairs Policy

Get help with something relating to your home:

A female Be One Homes colleague stood with her arms folded. She is wearing a blue Be One Homes fleece.

Dealing with damp, condensation, and mould

This page explains what you can to prevent or deal with damp, mould, and condensation in your home, as well what we'll do if you need our help.
A male Be One Homes colleague driving one of our work vans. He is wearing a blue Be One Homes fleece.

Our Repairs Policy

This policy outlines our commitment to maintaining safe and secure homes. It sets out our responsibilities and the timescales you can expect for the completion of repairs.
The living room of our show home property at our Moor Lane development in Bolton Town Centre.

Protect your belongings with Home Contents Insurance

This page explains why home contents insurance is important for protecting the belongings in your home. We've also included links to reputable comparison sites so you can find the right cover for your needs.
A female repairs colleague stood next to a Be One Repairs van.

Report a repair

This page explains the different ways you can report a repair to us, including emergency repairs.
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Staying safe at home

This section of our website includes important information and handy advice on topics such as fire, energy, water, and more.

Get help with something relating to your tenancy:

The living room of our show home property at our Moor Lane development in Bolton Town Centre.

Affordable furniture and flooring for tenants

This page contains tips and signposts if you're looking for affordable furniture and flooring.
The interior of a second-hand furniture shop. A woman is looking at some of the wooden shelves to the left of the image. There are dining tables and chairs on the right.

Donating or recycling your furniture

This page contains details on how you can donate your unused furniture to our partners.
A cat sat on a couch cushion, hiding under a throw. The cat has grey fur.

Pets

Whether you’re a new tenant or have been with us a while, this page provides useful information if you’re thinking of getting a pet, already have pets, or are experiencing issues with a neighbour’s pet(s).
A key being inserted into a keyhole on a front door.

Useful information for new tenants

Whether you're a new tenant or have been with us a while, this page brings together our handy guides and useful resources relating to your tenancy.
Two of the bungalows at our Lever Gardens Court development in Little Lever, Bolton. There are solar panels on the roof.

Buying your home through Right to Buy or Right to Acquire

This page explains your options if you're interested in purchasing your home through the Right to Buy or Right to Acquire schemes.
Woman inserting a key into a front door.

Assigning a tenancy to someone else (assignment)

Learn how tenancy assignment works with Be One Homes, including when you can pass a tenancy to someone else and how to request permission.
A row of houses at our Moor Lane development in Bolton Town Centre. There is a patch of grass running parallel to the path in front of the houses.

Ending a tenancy

Ending your tenancy correctly is important to ensure you're able to move out with as little fuss and cost as possible. This page breaks down what you need to do.
A row of houses at our Moor Lane development in Bolton Town Centre. There is a patch of grass running parallel to the path in front of the houses.

Ending a tenancy due to bereavement

See our guidance on ending a tenancy after a bereavement, including notice periods, responsibilities, and the documents you’ll need.
A row of houses at our Moor Lane development in Bolton Town Centre. There is a patch of grass running parallel to the path in front of the houses.

Succeeding to a tenancy after a bereavement (succession)

Learn how tenancy succession works with Be One Homes, including who can take over a tenancy after a tenant has passed away and how to apply.
A row of houses at our Moor Lane development in Bolton Town Centre. There is a patch of grass running parallel to the path in front of the houses.

Taking in lodgers

Find out when you can take in a lodger with Be One Homes, how to request permission, the rules around subletting, and what you must consider before someone moves in.
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Preparing for a Be One Homes tenancy

Get ready for your new property with guidance on documents, rent, ID, references, income checks, support services, and affordable furniture.
A row of houses at our Moor Lane development in Bolton Town Centre. There is a patch of grass running parallel to the path in front of the houses.

Running a business from your home

Learn the rules for running a business from your home, including permission required, restrictions, allowed activities, and your responsibilities.
A row of terrace properties on one of our estates. They have grassed gardens at the front.

Get support to manage your tenancy

Get personalised tenancy support from us, helping you settle in, manage bills, access benefits and stay confident and independent in your home.
The living room of our show home property at our Moor Lane development in Bolton Town Centre.

Tackling tenancy fraud

Learn how we work to tackle tenancy fraud, what to look out for, and how you can report concerns confidentially to help protect social housing.

Get help with your rent, service charges, and other payments:

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Paying for Be One Homes services (invoices)

We invoice companies and individuals for our services such as Careline, rechargeable repairs, service charges on flats, and so on. Get details on the different ways to pay on this page.
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Ways to pay your rent

Learn more about the different ways you can pay your rent to us. This includes online payments, Direct Debits, paying over the phone, and more.
The Allpay app icon.

How to use the AllPay app (for online payments)

AllPay is our online payment system. This page explains how to download and use the app on your device.
Two of the bungalows at our Lever Gardens Court development in Little Lever, Bolton. There are solar panels on the roof.

How we set your rent

Like other social housing providers, we follow government guidelines to set our rent levels. This page explains more.
A person using a laptop. They have two hands on the keyboard whilst the laptop is placed on their lap.

About your service charges

Some customers pay service charges for the property they live in. A service charge is a cost for a service provided to your home that is shared with other properties in your block or on your estate. In some cases, service charges can be personal to you.
A Be One Homes colleague supports a customer at one of our UCAN centres.

Help with money and debt

There are many ways we can support you or someone you care about if you're worried about money or debts. This page brings together all the various ways we can support you - whether you'd prefer to speak with someone, or get self-help advice on our website.
A female member of staff answering the phone.

Get support if you’re behind on your rent payments

Learn more about how we can help you manage rent arrears through affordable repayments and free specialist money advice.
A female member of staff answering the phone.

What to do if you’ve overpaid your rent

If your rent account is in credit, here's how to request a refund, what details to provide, and the proof needed for safe payment processing.

All pages in this section: