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- We're still working on some pages in the 'Advice & support' section of our website. Please bear with us while we make them the best they can be.
We can help you with benefits - including checking how much you're entitled to:
- Being aware of the benefits you're entitled to and how much you can claim isn't always easy. In fact, billions of pounds are unclaimed each year.
This section of our website provides advice and guidance on benefits, including Universal Credit.
If you’re unsure about the benefits you’re entitled to, need help making a claim, or would like support with anything else related to benefits or other money matters, just call our Money Advice Team on 01204 328000. We can complete a quick benefit calculation over the phone when you call.
If you’d like advice on other money-related matters – not just benefits – just tap here.
How do I check I'm getting all the benefits I'm entitled to (including if I'm working)?
We can check you're getting the right benefits. Just give us a call.
Our benefit calculator is designed to work out all your benefits entitlement (including if you’re working, changing jobs, or thinking of starting work).
If you’d like us to complete a benefit calculation over the phone for you, just give our Money Advice Team a call on 01204 328000.
We can advise on how changing jobs or starting a new one could affect your entitlement.
You can also tap here to learn more about ways our friendly Money Advice Team colleagues can help.
You can also use an online benefits calculator:
You can use an independent, free and anonymous benefits calculator to check what you could be entitled to. Just tap here for more information about online benefits calculators on the gov.uk website.
Can I get help to complete my application/claim for benefits?
Of course.
If you’d like any help completing a benefit application, please don’t hesitate to contact our Money Advice Team on 01204 328000. We can even check forms before you submit them and advise you if any important information is missing.
You can also tap here to learn more about our Money Advice Team and ways they can help.
What should I do if my application for benefits is rejected?
If your benefit claim is refused and you feel the decision was wrong, you can appeal against it.
Most appeals should be made within one month of the date on the decision letter.
You can appeal against many decisions made by the Department for Work and Pensions, local council, or HM Revenue and Customs.
We can review your application and advise whether you have grounds to appeal. If you do, we can assist you in lodging the appeal and gathering the evidence needed to support it. Just contact our Money Advice Team on 01204 328000 if you need help.
You can also tap here to learn more about our Money Advice Team and ways they can help.
- You can get help from friendly colleagues in our Money Advice Team, or explore the self-help advice on our website. Tap on a tab below to get started.
Get help from our Money Advice Team
Universal Credit
Housing Benefit
Council Tax Support
Pension Credit
All pages in this section:
- Get support from your nearest UCAN centre
- Help with money and debt
- Help with household bills (gas, electric, and water)
- Help with benefits (including Universal Credit)
- Help into work or training
- Emergency help with food or fuel
- In your community
- Find a community centre
- Working together with our communities
- Our environmental services
- About your bin collections, waste, and fly-tipping
- Tackling antisocial behaviour
- How to be a good neighbour
- Support for neighbours in dispute (mediation)
- Peer Navigators
- Bolton Manbassadors – men’s mental health support
- Support to live independently
- Help with homelessness
- Help with safeguarding and domestic abuse
- Support for Armed Forces Veterans
- Get support from your nearest UCAN centre
- Help with money and debt
- Help with household bills (gas, electric, and water)
- Help with benefits (including Universal Credit)
- Help into work or training
- Emergency help with food or fuel
- In your community
- Find a community centre
- Working together with our communities
- Our environmental services
- About your bin collections, waste, and fly-tipping
- Tackling antisocial behaviour
- How to be a good neighbour
- Support for neighbours in dispute (mediation)
- Peer Navigators
- Bolton Manbassadors – men’s mental health support
- Support to live independently
- Help with homelessness
- Help with safeguarding and domestic abuse
- Support for Armed Forces Veterans


