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Our policies and strategies

Our policies provide detailed information about how we operate and deliver our services. You’ll find links to all our customer-facing policies on this page.

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Access our current policy and strategy documents:

We publish our policies and strategies online so you can always access the most up-to-date version. We provide them as read-only, rather than downloadable documents because this means:

If you need a policy in an alternative format or require reasonable adjustments to help you access the information, please contact us on 01204 328000 and we’ll do our best to help. You can also tap here to see all of our main contact details.

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